What are the responsibilities and job description for the Customer Service Representative L1-2 Gas Svs. position at Consolidated Edison Company of New York, Inc.?
OverviewThis position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered.ResponsibilitiesCore ResponsibilitiesRequired to work Full-Time as a Customer Service Representative.Ability to work a hybrid remote work schedule based on company's need.Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.Perform a high volume of administrative work pertaining to job records.Route SLI work to area Planners and Supervisors using various systems.Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection / installations, etc) on the work completed using various systems.Utilize various internal and external systems to reconcile any discrepancies regarding records.Research and resolve billing issues related to fines for failure to complete inspections.QualificationsRequired Education / ExperienceHigh School Diploma / GEDRelevant Work ExperienceCompetency in Microsoft Excel, Word, and Outlook Required. RequiredWell organized, detail oriented and flexible to handle multiple assignments. RequiredDemonstrate a high level of accuracy, even under pressure. RequiredExcellent interpersonal and telephone skills. RequiredDemonstrate good customer service skills RequiredMust be proficient in English. RequiredLicenses And CertficationsDriver's License DL Requireduired RequiredPhysical DemandsSit or stand to answer a phone for the duration of the workdaySit or stand to use a keyboard, mouse, and computer for the duration of the workdayAdditional Physical DemandsMust be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.All applicants must pass all required placement exams.Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.Equal Opportunity Employer : Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans. To learn about your equal employment opportunity protections as part of the application process please visit Minimum Salary : 24.78 Maximum Salary : 24.78 Salary Unit : Hourly
