What are the responsibilities and job description for the Customer Service Representative L1-2 Gas Svs. position at Consolidated Edison Inc?
Job Description
This position offers opportunity for professional growth and advancement. Full-time training will be provided. Only applicants that are proficient in English will be considered.
Responsibilities
Core Responsibilities
- Required to work Full-Time as a Customer Service Representative.
- Ability to work a hybrid remote work schedule based on company's need.
- Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
- Proactively make calls to customers and schedule appointments for SLI and NGD using various systems.
- Receive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issue.
- Perform a high volume of administrative work pertaining to job records.
- Route SLI work to area Planners and Supervisors using various systems.
- Provide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection / installations, etc) on the work completed using various systems.
- Utilize various internal and external systems to reconcile any discrepancies regarding records.
- Research and resolve billing issues related to fines for failure to complete inspections.
Qualifications
Required Education / Experience
Relevant Work Experience
Licenses And Certfications
Physical Demands
Additional Physical Demands
About Us
Mission Statement :
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
About the Team
EEO Statement :
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement :
For technical issues, please contact us at careerconnect@coned.com
