What are the responsibilities and job description for the CLERICAL ASSISTANT L1-2, HR ASSISTANCE position at Consolidated Edison?
Job Description
The Clerical Assistant will provide administrative support within the HR Assistance department.
Responsibilities
Core Responsibilities
- The selected candidate must possess excellent computer, clerical and organization skills.
- Competency in Microsoft Excel, Word, PowerPoint and the ability to become proficient in their use with the Employee Hub and HR Document Management System along with other 3rd party vendor systems is required for this position.
- Customer Call Center experience is a plus.
- Knowledge and understanding of employee benefit plans and human resource policies is a plus.
- Excellent interpersonal and telephone skills are required for heavy interaction with internal and external customers.
- The selected candidate must have good oral and written communication skills, and have the ability to handle multiple tasks and changing priorities as required.
- Primary tasks involve handling a high volume of Benefits and Human Resources related inquiries through multiple communications channels including - service requests, telephone calls face to face, and virtual interactions; creating detailed case logs using HR Connect to document all interactions and track work in progress and actions taken.
- Major duties will include but are not limited to processing and analysis of benefits and HR data including - resolving error reports, processing benefit change request & life event transactions, wellness credit requests and resolution, basic life and maintenance of life insurance credits, calculating benefit refunds and arrears, and entering promotions, demotions, transfers, and other HR transactions.
- This candidate must meet all requirements of this position in order to be considered.
- The System Emergency Assignment (SEA) program provides a mechanism by which Con Edison can best utilize its employee resources should an event occur that affects our facilities, equipment, or systems and the companys operating department(s). Your System Emergency Assignment (SEA) may be different than your everyday job. The purpose of this role is to help in an emergency response, and the expectation is that this is not voluntary. All employees must report for their assignment when called upon.
- Must exercise confidentiality and strictly adhere to ethical standards of business conduct at all times.
Qualifications
Required Education / Experience
Skills and Abilities
Licenses and Certifications
Physical Demands
Additional Physical Demands
About Us
Mission Statement :
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
About the Team
EEO Statement :
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement :
For technical issues, please contact us at careerconnect@coned.com
