IT Systems Technician

This is a full-time, FLSA non-exempt position with the Carson City Information Technology Department, located in Carson City, NV. Under general supervision, provides technical support to City employees regarding the use of computers, networks, peripheral hardware and software.  Assists network specialists, software support staff, and project managers, supporting servers, networks, and application software on all technology platforms.

Individuals may choose between the following Nevada PERS Retirement plans:
Employer-Paid PERS: $26.6842 - $37.3579 hourly / $55,503.24 - $77,704.38 annually
Employee/Employer-Paid PERS: $31.6683 - $44.3356 hourly / $65,869.96 - $92,218.10 annually

To learn more about the Nevada Public Employees' Retirement System (PERS), click here.  

This position is covered by the Carson City Employees Association. The current collective bargaining agreement outlines the generous benefits offered to Carson City employees: click here

** This recruitment will remain open until recruitment needs are satisfied. Individuals are encouraged to apply immediately, as hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. **

Please Note: Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment.

This class specification lists the major duties and requirements of the job and is not all-inclusive.  Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
 

• Provides technical support services for City computer systems and networks, including personal computers, services, midrange systems, local and wide area networks, and wireless connectivity.
• Participates in departmental projects as assigned, including software, hardware, and network changes/upgrades.
• Plans and completes small projects under guidance from senior IT staff members.
• Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; provides on-site assistance for problem resolution.
• Monitors and responds in a timely manner to requests received and queued through help desk software.
• Installs, tests and configures new workstations, peripheral equipment and software.
• Provides technical assistance to City employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment.
• Under guidance from senior IT staff members, supports network switches, routers, WoIP systems, wireless LAN and WAN technologies and fiber optic infrastructure.
• Under guidance from senior IT staff members, supports various enterprise-level application systems, messaging systems, and internal IT management and backup systems.
• Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends.
• Performs basic security administration by resetting password and disabling user accounts for network operating systems and software applications.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Maintains files and may perform a variety of general office support work related to the activities of the unit.
• Uses standard office equipment and variety of computer hardware and software in the course of the work.
• Demonstrates courteous and cooperative behavior when interacting with elected officials, clients, visitors, and staff; acts in a manner that promotes a harmonious and effective workplace environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:
Associate's degree with major course work in computer science, information systems or a field related to the work; OR two (2) years of technical experience which involved the use of telecommunications or personal computers and various standard software applications; OR an equivalent combination of education, training and experience as determined by Human Resources.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS: 

• Current valid Driver's License

Required Knowledge and Skills:
Knowledge of:

• Operational principles and characteristics of telecommunications, personal computers and related peripheral equipment.
• Operational principles and procedures of standard word processing, data base, spreadsheet and related business applications software.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Record keeping principles and practices.
• Techniques for troubleshooting and problem solving over the telephone.
• Techniques for customer problem analysis and problem solving over the telephone.
•  Techniques for dealing with a variety of individuals, at all levels of responsibility, in person and over the telephone.
• Communicating effectively in oral and written forms.

Skills in:

• Understanding and using a variety of telecommunications equipment, personal computer hardware and software.
• Analyzing computer operational problems and effecting solutions over the telephone.
• Defining and resolving difficult, technical telecommunications and/or computer operational problems.
• Maintaining accurate records of work performed.
• Preparing clear and concise reports, instructions and other written materials.
• Working without close supervision in standard work situations.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Dealing effectively with customers that may be upset or confrontational.

SUPERVISION RECEIVED AND EXERCISED: 
Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms.  The responsibility for achieving the work objectives, however, rests with a superior.  Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; exposure to traffic conditions and external environment when traveling from one office to another.CONDITIONS OF EMPLOYMENT:

1. All new employees will serve a probationary period of twelve (12) months.  Such employees are not subject to the collective bargaining agreement and may be laid off or discharged during this period for any reason.   
2. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
3. Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position.  This may required working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
4. Employees are required to complete Incident Command System training as a condition of continuing employment.
5. New employees are required to submit to a fingerprint based background investigation which costs the new employee $47.00 and a drug screen which costs $36.50.  Employment is contingent upon passing the background and the drug screen.
6. Carson City participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization.  All candidates who are offered employment with Carson City must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their right to work in the United States and proof of their identity prior to starting employment.  Please be prepared to provide required documentation as soon as possible after the job offer is made.  For additional information regarding acceptable documents for this purpose, please contact Human Resources at 775-887-2103 or go to the U.S. Citizenship and Immigration Services web page at www.uscis.gov.
7. Carson City is an Equal Opportunity Employer.

Salary : $55,503 - $77,704