Workforce Development & Social Services Coordinator

This is a full-time, FLSA-Exempt position with Carson City Library in Carson City, Nevada. Under general supervision, this position is responsible for working with the public to help people find services and make changes to help improve their lives. Working in partnership to develop and provide Library resources in support of community workforce development, this position is also responsible for working directly with vulnerable or at-risk individuals who are affected by mental health issues or addictions, live in poverty, face housing insecurity and/or marginalization. Issues presented to this position may be varied and complex and require a great degree of discretion. This position serves as a resource to other Library staff by providing information and support in serving vulnerable populations. 

This position is responsible for working with community organizations and community members to develop collaborative connections to address the needs of patrons and potential patrons who face barriers to library service. 

This position is responsible for working with the public and de-escalating difficult situations, assessing risk, and evaluating and responding to threats posed by patrons who exhibit challenging behaviors.

To learn more about the Nevada Public Employees' Retirement System (PERS), click here.  

This class specification lists the major duties and requirements of the job and is not all-inclusive.  Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Provides excellent customer service, including working on the library floor, and actively engaging the public in the provision of services.
• Serves as a resource and model to library staff to work effectively with patrons experiencing life challenges.
• Develops and provides effective library-based employment counseling, education and training services in support of community workforce development.
• Works closely with career navigator/coach personnel across Nevada to effectively connect library users to available training and accelerated certification programs.
• Conducts outreach to employers and employer groups, educating them about available library career resources and services, helping to connect jobseekers to potential employment opportunities.

• Coordinates and monitors employer/employment services and activities, mediating between parties or groups to resolve problems.
• Provides training and leadership to motivate staff and customers to achieve goals, and/or utilize program services associated with workforce development or social services efforts.
• Serves as a resource to library staff regarding community resources for at-risk individuals and families.
• Identifies library users who may benefit from social service support through outreach, direct observation, or referral by library staff; evaluate identified needs through an intake assessment. Needs may include but are not limited to housing, mental health, primary care, substance abuse, or domestic violence.
• Provides current and relevant information, support, referrals, and assistance to patrons experiencing mental health issues, substance abuse, or housing insecurity.
• Builds collaborative relationships with community organizations, including attending meetings as appropriate.
• Represents the library in networking with other agency representatives and at community meetings, as related to the essential duties.
• Provides crisis assistance and intervention in the library as required; provides consultation and support to the library staff through de-briefing during and/or after an incident with patron(s) has occurred.
• Initiates, participates in, and collaborates with library and other Carson City departments on projects, committees, and trainings.
• Participates in the administration of the operation of library services, including ordering library supplies and materials, training and supervising library staff and evaluating and implementing operational improvements. 
• Participates in the library's planning and marketing, including outreach activities to the community and producing various library publications. 
• Uses a variety of administrative and library-specific computer equipment, software and databases and instructs patrons and staff in their use. 
• Creates and maintains community collaborations to include working with school districts and other community groups; travels offsite for outreach opportunities and events.
• Works as part of the leadership team to compose and administer sustainable grants in support of Library workforce development and social services effort.
• Answers patron questions and instructs patrons in the use of library systems; provides tours of the facility.
• Locates materials for patrons, retrieves reserve books, renews and checks books in and out and receives and records monies. 
• Maintains accurate records and files to include budget and operational statistics.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as a member of a work team. 
• Oversees and trains staff and volunteers in work procedures. 
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

A Bachelor’s degree from an accredited college or university in business or public administration, education, human services or other relevant field a minimum of two (2) years’ experience working with at-risk individuals, people facing housing or food insecurity, poverty and/or marginalization; OR an equivalent combination of education, training and experience as determined by Human Resources.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• A valid driver’s license.

Required Knowledge and Skills

Knowledge of:

• Crisis intervention and counseling techniques.
• Effects of mental and physical illnesses.
• Techniques for techniques for working effectively with individuals from a variety of socio-economic, ethnic and cultural backgrounds, in person and over the telephone, often in situations which may be stressful.
• Computer applications related to the work.
• Record keeping principles and practices.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Communicating effectively in oral and written forms.

Skill in:

• Planning, implementing, monitoring and improving community services.
• Working with people affected by housing or food insecurity and/or poverty.
• Providing de-escalation and conflict management; experience working in a public library setting.
• Providing direct service to at-risk, marginalized populations.
• Collaborating with law enforcement to develop partnerships and creative solutions.
• Carrying out duties with compassion, empathy, and understanding; managing relationships with respect.
• Exercising best judgment, trustworthiness, and professional standards of conduct.
• Consistently demonstrating organizational values, moral principles, and accountability in behavior, character and action.
• Defending intellectual freedom and patron privacy and confidentiality.
• Ability to listen and respond to others appropriately.
• Maintaining a calm and reflective presence, managing stress appropriately, even in difficult situations.
• Use of automated library information systems.
• Maintaining accurate records and files.
• Preparing clear, accurate and concise reports, correspondence and other written materials.
• Explaining and applying library policies and procedures.
• Answering patrons' questions.
• Exercising sound independent judgment within established guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

SUPERVISION RECEIVED AND EXERCISED: Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions. 

PHYSICAL DEMANDS & WORKING ENVIRONMENT: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Mobility to work in a typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; exposure to traffic conditions and external environment when traveling from one office to another.

CONDITIONS OF EMPLOYMENT:

1. Unclassified employees are “At Will” and as such, may be terminated at any time for any reason, or no reason.
2. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
3. Any City employee may be required to stay at or return to work during emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
4. Employees may be required to complete Incident Command System training as a condition of continuing employment.
5. New employees are required to submit to a fingerprint-based background investigation which cost the new employee $47.00 and a drug screen which costs $36.50.  Employment is contingent upon passing the background and the drug screen.
6. Carson City participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization.  All candidates who are offered employment with Carson City must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment.  Please be prepared to provide required documentation as soon as possible after the job offer is made.  For additional information regarding acceptable documents for this purpose, please contact Human Resources at 775.887.2103 or go to the U.S. Citizenship and Immigration Services web page at www.ucis.gov.
7. Carson City is an Equal Opportunity Employer.

Salary : $63,844 - $102,151