Service and Install Project Manager

Description

Since 1923, CKF has grown and evolved right along with the ever-changing kitchen design trends. At CKF we are committed to providing quality kitchen design and personalized customer service all in a uniquely designed home-like atmosphere. Here you'll find a huge selection of quality stone countertops, cabinets, & organizational systems.

CKF currently has locations in Omaha, Lincoln, Des Moines, Cedar Rapids, and Kansas City. You will find employees who are committed and passionate about what they do. We are a culture committed to providing the highest level of customer service as well as a great environment for our employees to work.

As a company, we are committed to providing top brand name products at competitive prices with an experienced, knowledgeable sales and support staff.

Qualifications

The Service and Install Project Manager position is responsible for being the liaison between Sales and Installation for all assigned projects and to ensure that projects are completed on time, to specifications, and with accuracy and efficiency.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Organize, manage, and plan complex installation projects.
• Coordinate deliveries, installation, and service appointments with all customer types including contractors, home builders, and retail customers
• Address questions, concerns, and/or complaints throughout the project and meets with the sales team on an as-needed basis in order to resolve any issues that may occur, communicating openly with the Sales and Design departments.
• Template for countertops after cabinet installation is completed
• Visit sites before, during, and after installation, as needed.
• Work closely with subcontractors and service technicians assigned to jobs.
• Responsible for all products being in place on the day of installation.
• Work with Coordinator in order to manage the daily work flow of the project.
• Meet and discuss any monetary, staffing, or HR issues with the Service and Installation Operations Manager.
• Inventory all tools and trucks, addressing the needs of the staff
• Work with the Service and Installation Operations Manager on handling any service needs within the CKF building.
• Other duties as assigned.

Work Environment
This job operates in an office environment, as well as in customer homes, new construction sites and commercial work sites as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Required Education and Experience

• At least one year of cabinet service or installation related experience.
• Ability to communicate well with others
• Exceptional customer service skills
• Valid driver’s license and clean driving record
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• High School Diploma or G.E.D.

Preferred Education and Experience

• PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.
• Experience templating for countertops or willingness to learn how to use templating machine
• Bachelor’s degree in related field

AAP/EEO Statement
CKF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pre-employment drug and background testing is mandatory for all positions within CKF. This employer participates in E-Verify.