Patient Services Representative 1

About Consolidated Tribal Health Project, Inc.

Consolidated Tribal Health Project, Inc. is a rural community health clinic that was incorporated as a 501 (c)(3) in 1984 to address the disparity in health care among Native American people living in Mendocino County.

Our Mission

Consolidated Tribal Health Clinic, Inc. is committed to healthy lifestyles and honoring traditional Native American values to maintain physical, mental, emotional, spiritual and social wellbeing of the community.

Job Summary

This position is responsible for scheduling, answering the phones, checking patients in and out, and registration functions, and performing related clerical duties within assigned work area.

Job Duties & Responsibilities

• Performs day-to-day Front Desk functions and general office duties for assigned work area (i.e., medical, dental, and/or behavioral health front desk) including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry.
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Schedules patients based on predetermined appointment arrangements, ensuring appropriate times are scheduled for the patient’s needs for both Dental, Medical and Behavioral Health as requested.
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Ensures that all co-pays and sliding scale fees are collected at the time of check in, along with all demographic and insurance information.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Adheres to all clinic policies regarding safety and security by safeguarding restricted areas.
• Processes daily deposit summaries, as appropriate.
• Calls patients daily to confirm next day’s appointment, as needed.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Coordinates with transportation and PRC departments as necessary.
• Provides excellent customer service from point of entry to destination in a timely, accurate, courteous and professional manner.
• Posts medical, clinical, and other pertinent information from Behavioral/ Dental/Medical reports to permanent record; searches files to obtain report information.
• Reconciles daily patient register to PCC & fee slips in preparation for submission to billing.
• May need to pull dental records charts in preparation of patient visits.
• Perform other duties as assigned.

Minimum Qualifications (Education & Experience)

• High school diploma or equivalent.
• One (1) year experience with direct customer service or receptionist duties.
• Current CPR/First Aid, or ability to obtain within three months of date of hire.
• A combination of experience, education, and training may substitute for degree requirements on a year for year basis.

Preferred Qualifications (Education & Experience)

• Three (3) years of experience with direct customer service or receptionist duties.
• Indian Preference applies to all Consolidated Tribal Health Project (CTHP) positions in accordance with CTHP Policy and applicable federal law.

Necessary Knowledge, Skills, and Abilities

• Maintains knowledge of local resources for community members, particularly related to health and wellness activities.
• Strong understanding and sensitivity to American Indian/Tribal culture and lifestyle, working effectively with American Indian/Alaska Native populations.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants.
• Skills in operating personal computer using a variety of computer software.
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws, as well as CTHP policy (HIPAA, HITECH, etc.).
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to work independently as well as with teams.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk; sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception. The noise level in the work environment is usually average.

Conditions of Hire

• In accordance with CTHP policy, all employment at CTHP is "at will" and based on mutual consent. This means that the employee or CTHP may terminate employment at any time and for any reason with or without notice. No term of employment is expressed or implied for this “at-will” position.
• May be required to possess and maintain a valid driver license or capable of obtaining one; as well as be insurable by CTHP’s company insurance.
• CTHP complies with the Drug-Free Workplace Act of 1988, whereby employees shall not manufacture, distribute, dispense, possess, use, or be under the influence of drugs or alcohol, and must pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• CTHP has several positions which must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until CTHP has received a federal criminal background check verifying eligibility to work in these programs.
• Due to providing healthcare services, employees are subject to an annual TB screen and flu shot, should an employee opt to not take the flu shot they will be required to wear a face mask during flu season. Covid 19 Vaccines Required.

This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job.

Job Type: Full-time

Pay: $33,280.00 - $43,680.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Current CPR/First Aid Certification (Preferred)

Ability to Relocate:

• Redwood Valley, CA 95470: Relocate before starting work (Required)

Work Location: In person

Salary : $33,280 - $43,680