What are the responsibilities and job description for the Help Desk Support position at Constellation Software Engineering, LLC (CSEngineering)?
**Future Opportunity**
**Onsite**
CSEngineering is looking to add a Help Desk Support to our growing team!
Job Responsibilities
Required Certifications And Qualifications
Company Overview
Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.
What we do- With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.
Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.
CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.
CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status. #dice
Job Posted by ApplicantPro
**Onsite**
CSEngineering is looking to add a Help Desk Support to our growing team!
Job Responsibilities
- Update operator training to incorporate new capabilities and features of SUASMAN within 30 days of implementation/release.
- Provide hands-on user training on the SUASMAN web application's capabilities, features, and database fields of functionality.
- Maintain records of Help Desk ticket requests, communications, and resolutions.
- Assist the Government in preparing responses to taskers from USAF staffs, units, and USSOCOM and/or its components regarding UAS, including assisting in preparation and delivery of technical papers and briefings.
- Assist SUASMAN Engineering Support staff in Beta Testing of all minor and major SUASMAN revisions.
- Provide feedback, guidance, and support to colleagues and partners.
Required Certifications And Qualifications
- Bachelor's, Master's, or PhD degree.
- Qualified sUAS operators (2-5 years) with exceptional operational experience in SUASMAN or similar data management systems that develop, maintain, and manage databases and track the operational status of policy compliance datapoints.
- Relative software beta testing experience is highly desired, as well as Help Desk troubleshooting and assistance response experience.
- Exceptional communications skills to provide customer support training seminars on the capabilities and processes of the web application.
- Must be a United States Citizen
Company Overview
Who we are- CSEngineering, a Service-Disabled Veteran-owned small business established in 2002, is dedicated to becoming the premier engineering and services firm in our industry, all while prioritizing client satisfaction above all else.
What we do- With a rich history of excellence, we boast significant expertise in a wide array of areas, including satellite systems, weapons and missile systems, naval architecture, aviation systems, IT and Enterprise Architecture, and more. We offer a comprehensive range of services, including logistics, program management, and IT operations. As a recipient of the Hire Vets Gold Medallion award, we're proud of our commitment to veteran hiring, retention, and professional development.
Why should you be a part of CSE- At CSEngineering, our employees are at the heart of everything we do. We foster a culture of passion and growth, where individuals are encouraged to excel build fulfilling careers, and continually strive for excellence. Our dedication to innovation and excellence propels us forward, as we continuously strive to set new standards in our industry. Join us and be part of a team that's redefining what's possible.
CSE offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off.
CSE is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity and veteran status. #dice
Job Posted by ApplicantPro
