IT Support Help Desk Specialist

**Cover Letter Required**

Consul-vation, Inc. is seeking a Help Desk Support Specialist to join our growing team in an environment that rewards those who challenge themselves to grow both technically and professionally. This position provides exposure to diverse computer networking environments utilizing different platforms for various industries including travel, manufacturing, medical and professional services, for clients with offices in the US, Canada and India. This role offers the motivated individual the opportunity to strengthen their hands-on experience in preparation for more advanced Help Desk, Systems Engineer, Project Engineer, and Consulting roles. This is a junior position with unlimited growth opportunities; however the applicant must be able to demonstrate a very strong foundational knowledge and competency of networking–scholastic achievements alone, while important, will not meet our requirements. As we prefer to promote from within, our team heavily invests our resources into the training of our junior members. We pay very close attention to how applicants represent themselves and eligibility depends on our observation of the following:

• Demonstrated integrity, passion, curiosity, and drive
• The ability to effectively communicate in both verbal and written form to a technical and non-technical audience.
• Proven customer service and follow-up skills.
• Outstanding troubleshooting and problem solving abilities.
• Strong organizational and prioritizing skills.
• Excellent documentation skills.
• Responsibility as a self-motivated team member, with a passion for technology, and both mentored and independent learning.

Consul-vation, Inc. offers an opportunity to enrich your knowledge and experience in a fast-paced consulting and implementation environment. Applicants should possess at least 2 years of experience supporting end-users in the following areas:

• Hands-on experience with TCP/IP.
• Windows user account management and exposure to Microsoft Active Directory.
• Knowledge of troubleshooting tools and applications such as anti-malware and built-in operating system or 3rd party diagnostic tools.
• Experience with productivity applications such as email, word processing, spreadsheets, web browsers, etc.
• Some experience with networking infrastructure such as routers, firewalls, access points and switches and their roles.
• Familiar with remote control software such as Remote Desktop, VNC, Splashtop, LiveConnect, DameWare, etc.
• Windows file sharing and printing.
• Must possess a solid foundation in computer science, including the necessary knowledge of computer history.
• Experience with a variety of popular hardware manufacturers and software vendors.
• Basic installation and troubleshooting of Windows Server 2012-2022 and Windows 10/11 platforms.
• Knowledge of legacy Windows 7 and earlier systems a plus.
• Some experience setting up/troubleshooting PC’s and servers with operating systems and applications.
• Linux and/or Mac, iPhone, smart phone knowledge a plus.
• Virtualization knowledge a plus.

Candidates who do not have the required years of experience should see our apprenticeship opportunities.
If you are outside the parameters of our requirements and still think you should be considered, it is best to address that in the cover letter.
Annual Compensation:
Commensurate with experience.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Carle Place, NY 11514: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please confirm that you have written a cover letter to submit with your resume. The gives you an opportunity to share your passion and vision for your career, as well as explain an inconsistencies between our requirements and your experience. Without the cover letter, we cannot proceed to an interview. Thank you!

Experience:

• Help desk: 2 years (Preferred)

License/Certification:

• Driver's License & vehicle (Required)

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please confirm that you've included your cover letter detailing you fitness for the position. We can not review resumes from anyone without a cover letter.

License/Certification:

• Driver's License & vehicle (Required)

Ability to Commute:

• Carle Place, NY 11514 (Required)

Ability to Relocate:

• Carle Place, NY 11514: Relocate before starting work (Required)

Work Location: Hybrid remote in Carle Place, NY 11514

Salary : $40,000 - $52,000