What are the responsibilities and job description for the IT Help Desk Specialist position at Power-Flo Technologies Inc?

Job Description

Power-Flo Technologies is adding to our IT Help Desk team which provides technical support to our employees both on-site and remotely. The ideal candidate will have strong problem-solving skills and excellent communication abilities.

This position is on-site at our corporate HQ in New Hyde Park, NY.

Full-time. Monday - Friday. 7 AM - 4 PM.

This position requires occasional travel for on-site support at our different branches (NY, NJ, CT).

IT Help Desk Specialist Key Responsibilities :

Respond to and resolve IT issues via phone, email, and in person
Provide application-level support to users on Epicor Eclipse ERP software
Troubleshoot hardware, software, and network problems
Debug applications and implement upgrades
Assist with equipment setup and software installations
Troubleshoot network connectivity issues
Find replacements for aging hardware
Provide training to end-users on IT systems and best practices
Maintain and update IT documentation and knowledge base
Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property

IT Help Desk Specialist Requirements :

1-3 years of IT help desk experience

Degree in IT-related field or equivalent experience

High-level knowledge of commonly used software, hardware and applications, preferably Epicor Eclipse

Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language

Demonstrated written communication skills to create useful support logs

Analytica and problem-solving skills to troubleshoot and diagnose issues

Advanced ability with tools and installation of IT equipment / appliances

Time management skills to provide updates and fixes within a promised time frame

Multi-tasking skills to assist multiple employees at once

Observational skills to recognize warning signs that indicate potential problems

Ability to work on-site and travel locally / regionally as needed

Valid NYS Driver's License to operate company vehicles

Preferred Qualifications :

IT certifications (e.g., CompTIA A , ITIL, Microsoft certifications)

Experience with remote support tools and ticketing systems

Knowledge of basic networking and security concepts

Physical Requirements

Ability to sit for prolonged periods of time

Ability to utilize a computer keyboard, computer monitor, computer mouse, adding machine, and telephone for prolonged periods of time

Ability to climb ladders

This position may require standing, stooping, bending, kneeling, crouching and / or reaching

You may be exposed to dust, loud noises, and hot and cold conditions as we provide technical support to warehouse and shop areas

Additional Notes :

Must have clean NYS driver's license to operate company vehicles as needed and to travel to other PFT locations as needed.

Salary : $17 - $21 per hour

Competitive Benefits Package

Health insurance (medical, dental, vision)

PTO program and paid holidays

401K with employer match

Company provided life insurance (after 1 year of employment)

Learn more about us here : https : / / www.powerflotechnologies.com /

We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa.

Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.

Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Salary : $17 - $21

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