What are the responsibilities and job description for the Scheduler position at Consultants in Pain Medicine,PA?
Front Desk Medical Office Position
Candidate must exhibit an excellent work ethic, take the initiative to self-manage your work, be able to work independently in a busy team environment, and be able to multitask and adapt to change.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time and schedule patient
- Reviews screening form and verifies information to ensure accuracy
- Ensures best possible customer service by properly educating the patient on the exam preparation and answering questions regarding procedures
- Update patient record in Aprima Portal, including any notes necessary for the technologist, customer, or future reference
- Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance
- Obtains proper approval for schedule changes or cancellations as appropriate
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
- Bilingual
- SPECIFIC REQUIREMENTS:
- Previous patient scheduling
- Proven customer service skills
- Familiarity with Medical Terminology preferred
- Able to work in a high volume/fast-paced environment
- Ability to work with sensitive and confidential information
- Operating knowledge of personal computers and MS Windows and Office applications (including Word, Excel and Outlook)
- Must be able to interact with patients, team members in a responsible, professional and ethical manner
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Anesthesiology
- Pain Medicine
Schedule:
- Monday to Friday
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Customer service: 3 years (Required)
Ability to Relocate:
- San Antonio, TX 78249: Relocate before starting work (Preferred)
Work Location: In person