What are the responsibilities and job description for the Deskside Support Technician position at ConsultNet Technology Services and Solutions?
Primary Responsibilities
Installs computer hardware, software, printers, scanners, and other end user peripherals Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling Records, updates, and documents tickets in Information Technology ticketing systems Coordinates the technology issues related to facility renovations, new construction, and associate moves Coordinates computer hardware and software purchases, including determining customer requirements and specifications Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal Provides training and technical assistance to users Supports Facilities and Business Unit projects Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives Performs other job-related duties and responsibilities as needed Travels as necessary
Requirements
High School Diploma or GED
Eight (8) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems Ability to lift or move items up to 50 pounds A valid driver's license
Preferences
A Certification
Some college level courses plus technical training Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling
Skills and Competencies
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions Advanced knowledge of physical server environments, network folder access, and drive mappings Excellent interpersonal and communication skills Outstanding customer service Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs Thorough understanding of LAN/WAN network hardware, implementation, and support
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
