Sales Account Coordinator

Technical Account Coordinator

Cleveland, Ohio

Direct Hire

Pay : $65,000 - $70,000 commission bonus

Responsibilities :

• Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.
• Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.
• Successfully achieve quarterly sales goals.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.
• Manage and execute agreement renewals.
• Perform quoting, scheduling, client problem / resolution, and other administrative task to support the vCIOs and Sales teams.
• On-board new clients in collaboration with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Identify clients who are at risk and develop retention strategies.
• Share client feedback with teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate service, technology, and general client updates.
• Review client invoices monthly and work with finance department on any needed changes.
• Engage with client's who have 60 day past due balances.
• Other duties as assigned.

Required Skills :

Bonus Skills :

Salary : $65,000 - $70,000