IT Infrastructure Director

Job Summary

The IT Infrastructure Director is a senior leadership role responsible for overseeing and managing Consumer Cellular's technology infrastructure, including hardware, software, networks, data centers, cloud services, and implementing security protocols. This position is crucial to ensure the stability, scalability, and security of the Consumer Cellular's IT infrastructure while aligning with business goals and technological advancements. The IT Infrastructure Director will lead a teams of IT professionals, collaborate with other departments and business units, and ensure that the IT systems and services run smoothly and effectively.

Key Responsibilities

Leadership & Strategy

• Lead and manage the IT infrastructure teams, providing guidance, mentorship, and performance management.
• Responsible for the Systems, Networking, DevOps, QA Automation Teams.
• Develop and implement IT infrastructure strategies to support the Consumer Cellular’s business objectives.
• Collaborate with senior leadership and cross-functional teams to align infrastructure initiatives with business needs.
• Assist with establishing and maintaining relationships with external vendors, contractors, and service providers.
• Oversee budget planning, forecasting, and cost management for the systems, networking, and cloud infrastructure.
• Work closely and collaboratively with the IT Operations Director and teams.
• Infrastructure Management:
• Oversee the design, implementation, and maintenance of Consumer Cellular’s IT infrastructure, including networks, servers, storage systems, and cloud environments.
• Ensure the performance, reliability, and scalability of infrastructure systems to meet current and future business demands.
• Monitor and optimize the performance of network, servers, databases, and storage systems.
• Maintain and enhance disaster recovery and business continuity plans to ensure minimal downtime and data integrity.
• Expand and enhance adoption of Infrastructure as Code (IaC) and Configuration as Code (CaC) practices across all Infrastructure Teams.
• Security & Compliance:
• Ensure the security of the IT infrastructure by implementing industry best practices, firewalls, encryption, and other security measures.
• Monitor and address security vulnerabilities, ensuring compliance with relevant laws, regulations, and organizational policies.
• Conduct risk assessments and implement mitigation strategies for infrastructure-related security risks.
• Cloud & Virtualization:
• Oversee the deployment, migration, and management of cloud infrastructure and services (e.g., AEM, Azure, Google Cloud).
• Evaluate, recommend, and implement new technologies for cloud computing and virtualization to improve efficiency, scalability, and performance.
• Project Management & Implementation:
• Plan and execute infrastructure projects and tasks; ensuring they are completed on time, within scope, and on budget.
• Coordinate with project managers to ensure seamless integration and implementation of infrastructure upgrades or new systems.
• Manage lifecycle management of IT infrastructure hardware and software, including upgrades and end-of-life processes.
• Incident & Problem Management:
• Lead the 2nd/3rd tier troubleshooting and resolution of critical infrastructure issues, ensuring minimal disruption to operations.
• Establish and maintain incident management protocols, ensuring quick response to service outages or security incidents.
• Continuous Improvement:
• Keep abreast of emerging technologies and industry trends, and recommend innovations that can improve infrastructure efficiency or performance.
• Drive continuous improvement initiatives in IT infrastructure to ensure high availability, optimal performance, and cost-effectiveness.
  
  
  

Education

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience. A Master’s degree or professional certifications (e.g., ITIL, PMP, CISSP) is a plus.
  
  
  

Experience

• 8 years of experience in IT infrastructure management, including 5 years in a leadership role.
• Proven experience in managing large-scale infrastructure, including servers, storage, networks, cloud platforms, and enterprise systems.
• Strong experience with IT security, disaster recovery, and business continuity planning.
• Hands-on experience with cloud technologies (e.g., AWS, AEM, Microsoft Azure, Google Cloud).
  
  
  

Skills & Competencies

• Expertise in managing IT systems and infrastructure, including virtualization, networking, and data storage.
• Strong understanding of security principles, risk management, and compliance requirements.
• Excellent leadership, communication, and interpersonal skills.
• Strong project management and organizational skills with a focus on results and meeting deadlines.
• Ability to analyze and solve complex technical problems while considering business objectives.
  
  
  

Preferred Qualifications

• Certifications such as PMP, CISSP, AWS Certified Solutions Architect, or Microsoft Certified: Azure Solutions Architect.
• Experience with enterprise-level systems, including ERP, CRM, and collaboration tools.
• Knowledge of automation and scripting tools to improve infrastructure efficiency.
  
  
  

Work Environment

• This position will be a hybrid model, requiring on-site presence 2-3 days a week, and travel to other locations a quarterly basis.
• The position may require occasional travel for vendor meetings, system installations, or corporate events.
  
  
  

About Consumer Cellular

Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $165,900.00
• Maximum Salary: $248,850.00
  
  
  

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, and emotional well-being.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
  
  
  

Pre-employment background check and drug screen is required.

Primary Location

United States-Arizona-Scottsdale

Job

Information Technology

Schedule

Full-time

Travel

No

Job Posting

Apr 1, 2025

Unposting Date

Apr 7, 2025