What are the responsibilities and job description for the Customer Service Representative (FT) position at Consumer Cellular?
Customer Service Representative
Job Description - Customer Service Representative (230157) Customer Service Representative (230157)
Who We Are
Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things, and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for customers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and services to provide unmatched value. We measure our success by the customers, employees, and communities we impact.
Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities, and discounted cell phone service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance, and training and development for future career growth. Just when you thought it could not get any better, we offer a base salary of at least $17 an hour with additional incentives and earning possibilities.
What You Will Do
Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls a day from our customers across the country. This is the perfect opportunity for you to build connections, build trust, and create a differentiated experience.
Technology Translator - You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not, so it is about taking the time to explain technology in a way that resonates with non-technology users.
Mission Focused - We are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of our customers. We all know how it feels to sit on hold (the music is the worst), so being on time for all shifts is how we can take great care of our customers.
Team Player - We win, we celebrate, we laugh, and we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other’s differences, strengths, and talents.
What Skills You Need (Don't worry, we train the rest)Right Attitude
Come prepared with an attitude focused on learning, creating great experiences, and receiving feedback in a positive way.
Experience - We require at least 6 months of customer service experience.
Office Computer Skills - You will need to come with basic computer skills (general typing, data entry, and basic computer operation).
Physical Demands & Work Environment
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Who We Are
Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things, and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for customers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and services to provide unmatched value. We measure our success by the customers, employees, and communities we impact.
Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities, and discounted cell phone service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance, and training and development for future career growth. Just when you thought it could not get any better, we offer a base salary of at least $17 an hour with additional incentives and earning possibilities.
What You Will Do
Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls a day from our customers across the country. This is the perfect opportunity for you to build connections, build trust, and create a differentiated experience.
Technology Translator - You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not, so it is about taking the time to explain technology in a way that resonates with non-technology users.
Mission Focused - We are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of our customers. We all know how it feels to sit on hold (the music is the worst), so being on time for all shifts is how we can take great care of our customers.
Team Player - We win, we celebrate, we laugh, and we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other’s differences, strengths, and talents.
What Skills You Need (Don't worry, we train the rest)Right Attitude
Come prepared with an attitude focused on learning, creating great experiences, and receiving feedback in a positive way.
Experience - We require at least 6 months of customer service experience.
Office Computer Skills - You will need to come with basic computer skills (general typing, data entry, and basic computer operation).
Physical Demands & Work Environment
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Salary : $17
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