IT Management Service - Business Analyst 2

This is a 12 month contract role through Magnit for Consumers Energy in Jackson, Michigan. This role is fully onsite to Jackson, Michigan and

candidates must reside in a commutable distance to the office.

Job Title: Network Operations Center Business Support Consultant

This role will be responsible for continuously monitoring network systems, servers, and applications to ensure optimal performance and uptime. This role involves responding to alerts, troubleshooting issues, and coordinating with internal teams and external vendors to resolve network and system problems efficiently

Key Responsibilities:

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations.
• Stay abreast of the latest industry trends and advancements in network technology..
• Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week.
• Proven experience in network operations, system administration, or a similar role.
• Understanding of IT infrastructure, networking protocols, routing, and switching.
• Strong analytical and critical thinking skills with keen attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Ability to diagnose and resolve network and system issues in a fast-paced, high-pressure environment.
• Ability to work on shifts scheduled outside of normal business hours, including nights and weekends.

Education/Experience Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Certifications such as CompTIA A , CompTIA Network , CCNA or equivalent are highly desirable.
• 5 Years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $30-$40/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status,

disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.