What are the responsibilities and job description for the Manager of Software Engineering position at Consumers Energy?
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This position is onsite at One Energy Plaza (OEP) located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary Of Job Responsibilities
The Manager of IT manages subordinate staff in the day-to-day performance of IT operations. Responsibilities for organization-wide systems and information implementation, maintenance and performance. Leading the day-to-day services within End User Computing. Accountable for the complete lifecycle and support of End User Devices from order to decommission. Manages employees, contractors, and vendors who provide operational support to business partners for first and second level incident management, asset refresh, knowledge management, ad hoc projects and order fulfillment including overseeing financial budgets for each area. Responsibility for ensuring key human resource functions are conducted, including interviewing, selection/hiring, conducting performance assessments, and more. This role will support the IT Customer Product Family and will manage resources who support the Microsoft Dynamics CRM application (COMET) and Microsoft Dynamics portal application (NUCLEUS) whose primary users reside within the Customer Experience organization at Consumers Energy.
Essential Duties And Responsibilities
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What We Offer
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
Location: This position is onsite at One Energy Plaza (OEP) located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary Of Job Responsibilities
The Manager of IT manages subordinate staff in the day-to-day performance of IT operations. Responsibilities for organization-wide systems and information implementation, maintenance and performance. Leading the day-to-day services within End User Computing. Accountable for the complete lifecycle and support of End User Devices from order to decommission. Manages employees, contractors, and vendors who provide operational support to business partners for first and second level incident management, asset refresh, knowledge management, ad hoc projects and order fulfillment including overseeing financial budgets for each area. Responsibility for ensuring key human resource functions are conducted, including interviewing, selection/hiring, conducting performance assessments, and more. This role will support the IT Customer Product Family and will manage resources who support the Microsoft Dynamics CRM application (COMET) and Microsoft Dynamics portal application (NUCLEUS) whose primary users reside within the Customer Experience organization at Consumers Energy.
Essential Duties And Responsibilities
- Manage a 7-12 person CRM team: offshore developers, onshore developers, and internal software engineers
- Determine appropriate Dynamics CRM technical solutions for various business requirements
- Review all user story requirements and modify the technical approach when necessary
- Lead joint application design sessions with end users and developers as needed
- Provide architectural guidance and direction for the application layer with back-end services
- Assess internal and vendor solutions and develop strategies for IT products and services
- Understand key digital assets and how these technologies are influencing business decisions and transforming how the company works
- Coach others on the benefits and risks associated with technology
- Provide direction for IT coworkers
- Measure progress on quality of delivery and/or operations
- Use data to drive decision making. Apply problem-solving and continuous improvement practices
- Understand and manage IT budgets. Identify and implement waste elimination and cost optimization ideas. Minimize operational costs while maintaining quality service
- Contribute to IT initiatives including one or more of the following:
- Design and deploy new IT systems or adds functionality to existing systems;
- Operate and maintain IT systems;
- Deliver IT services
- Partner with key stakeholders across the organization to develop solutions
- Other duties as assigned or may be necessary
- Ability to develop and maintain trusting, professional relationships. i.e. listening and understanding to build rapport and maintain objectivity
- Ability to create an environment of innovation
- Ability to influence
- Leadership Acumen
- Ability to effectively communicate through stroytelling
- Adaptability
- Business Acumen
- Political Acumen
- Collaborates effectively with employees with diverse perspectives and experiences
- Ability to connect technology and processes
- Bachelor's degree in IT or related field with at least 4 years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
- (OR) Associate's degree in IT or related field with at least 6 years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
- (OR) High school diploma/GED with at least 8 years of experience leading people, projects, and/or cross-functional teams or initiatives in a technical environment; Experience designing, deploying, operating and/or maintaining IT systems that have delivered measurable business benefits OR experience designing, delivering and enhancing IT services that support the delivery of IT systems
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What We Offer
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
