Call Center Agent

Description

Customer Service Representative - Call Center Agent

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every call is an opportunity to assist and engage with customers? If so, we want to speak with you!

What’s the Role?
As a Call Center Agent, you will be handling inbound calls from customers looking to place bets on the Kentucky Derby. Your role is to assist callers with placing wagers, answering questions, and ensuring a seamless betting experience. We are looking for individuals who can provide outstanding service, build rapport with customers, and maintain professionalism during every interaction.

What are the Benefits?

• Health, Dental, and Vision Insurance

• 401k Savings Plan

• Employee Advancement and Career Path Development

• Promote from Within Culture

• Weekly Drawings (Gift Cards, Electronics, etc.)

• Paid Time Off for ALL Employees – Start Earning from Day One!

• Casual Work Environment

• DailyPay Partner – Get Paid Daily!

What Will I Be Doing?

• Answering inbound calls from customers placing bets on the Kentucky Derby

• Providing accurate information about betting procedures, odds, and account details

• Handling customer inquiries with professionalism and enthusiasm

• Identifying and escalating priority issues to high-level management

• Following up on complex customer interactions when necessary

• Recording details of customer interactions efficiently and accurately

• Delivering a friendly, positive experience to all callers

What Qualities Do I Need?

• Excellent customer service skills and a strong ability to build rapport

• Ability to tailor interactions to each customer, ensuring a positive experience

• Friendly, confident, and self-motivated attitude

• Strong verbal and written communication skills

• Quick troubleshooting and problem-solving abilities

What Qualifications Do I Need?

• At least 1 year of customer service-related experience (preferred)

• 1 year of call center experience (preferred)

• Basic computer skills, including navigation, typing 40 WPM, copy/paste, and multitasking (required)

• Computer requirements: Windows based operating system with at least 16 GBs of installed RAM (required)

• Strong grammar, punctuation, and spelling skills (required)

We are looking for energetic, customer-focused individuals who are excited to assist callers and create an exceptional betting experience. If you are a confident, self-starter with a passion for delivering top-tier service, we encourage you to apply today!

#MICX

Qualifications

Salary : $12 - $14