What are the responsibilities and job description for the Customer Service Representative position at Contact Center Hiring?
Job Details
Description
This is an in-office position. Must be willing and able to commute to 6451 N Federal Hwy, suite 500, Fort Lauderdale, FL 33308.
About This Role
The Business Development Representative (BDR) plays a key role in driving new supply onto the client’s marketplace, ensuring that brokers and agents have up-to-date profiles and accurate contact information. The BDR is responsible for building and nurturing relationships with brokers, agents, landlords and other real estate professionals, proactively reaching out to understand their business needs. By positioning our client’s software as the ultimate solution to help them meet their goals, the BDR helps uncover opportunities and foster long-lasting partnerships that deliver real value.
What You'll Do
- Research property owners to find the key contact for listings.
- Nurture the initial stages of our sales process.
- Add and update listings for agents, brokers, and landlords.
- Prospecting for new business opportunities by leveraging a variety of outreach methods including outbound cold calls, emails, social media engagement, and other innovative channels. Set up calls with the leasing teams to showcase the clients’ capabilities.
- Verify and enrich user contact information to ensure accuracy and completeness of user profiles Utilize industry knowledge to research and develop accounts, identify decision-makers, generate interest, and identify compelling opportunities.
- Achieve or exceed targets and performance metrics in line with business requirements, including calls and emails per day, and new listing signups per day, week, and month.
- Complete accurate tracking and documentation of communications with prospects in Salesforce and maintain the integrity of the data.
- Perform other duties as reasonably assigned.
Who You Are
- Intermediate to advanced user level of Microsoft Suite, Outlook, Salesforce, Outreach
- Learn and maintain in-depth knowledge of the value proposition and product line.
- Ability to cross-sell the various products and service lines.
- Excellent customer-facing skills.
- Must be able to work effectively with employees at all levels in an objective and professional manner.
- Good attitude, strong work ethic, and coachability.
- Ability to write clear and concise, detail-oriented communications.
- Strong phone skills.
- Comfortable prospecting new clients.
- Ability to and interest in growing and developing as a Sales professional.
- Must have great people skills, be comfortable working in an open office environment, and the ability to work across functions daily.
- The grit and tenacity to succeed in a Sales role.
- Ability to meet and exceed established KPI’s.
- Prior experience in the Commercial Real Estate industry and in Software Sales is preferred.
What are the benefits?
- Monday - Friday work schedule
- Modern Café & Lounge onsite
- Health, Dental, Vision
- 401k Savings
- Employee Advancement, Career Path Development
- Promote from within
- Weekly drawing (gift cards, electronics etc)
- Paid Time Off, starts earning from day 1!
- DailyPay Partner - get paid daily!
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Qualifications
Salary : $17 - $18