Call Center Customer Service Representative

Join our CP360 Family, today!

Who We Are:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500 passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video: Who We Are

Who You Are:

We are looking for a Collections Customer Service Representative who will provide exceptional customer service while collecting past due accounts with care.

Responsibilities:

· Answer incoming and make outgoing Collections calls

· Generate Installment Plans for delinquent customers

· Advise and negotiate with delinquent customers in accordance with Home Energy Fair Practices Act (HEFPA)

· Navigate, Generate and Complete work orders, and note actions with customers within SAP

· Investigate and process returned payments and credits

· Support continuous process improvement activities through engagement of management and staff

· Other duties as assigned

Requirements:

· Experience with Microsoft Office Suite

· Ability to work independently, quickly, and accurately

· Must be able to multi-task

· Demonstrates good judgment

· Ability to communicate effectively

· Firm yet compassionate when communicating with customers

· Diligence in following regulations

· Ability to work as schedule Monday through Friday; AM and PM shifts.

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• Please apply directly on our website. www.contactpoint360.com for consideration.

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15