What are the responsibilities and job description for the Customer Service Rep (CSR) On Site- Pharr, TEXAS position at ContactPoint360?
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Who We Are:
At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.
We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.
Our Purpose:
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Job Summary Purpose:
We are looking for a Customer Service Representative to manage our incoming calls and customer service inquiries and identify and assess customer needs and create winning solutions for both customer and company.
Job Duties and Responsibilities:
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Manage large amounts of incoming phone calls.
- Resolve managed portfolio of customer issues/concerns relative to sales and service reliability.
- Provide a high level of service, accurate information, and appropriate solutions for new and existing customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Escalate issues, concerns, and trends to the leadership team when necessary.
- Support campaigns, initiatives, and ad-hoc projects as determined by the leadership team.
- Maintain a high level of product knowledge, operational process, and services provided by Affinity Markets.
- Take the extra mile to engage customers.
Minimum Knowledge Skills and Abilities
- Minimum 1 years of proven customer support experience or experience as a Client Service Representative.
- Able and willing to attend a 4 week paid training with 100% attendance.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Minimum High school diploma or more.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
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