What are the responsibilities and job description for the Call Center Representative position at ContactSource?
ContactSource is looking for a customer service representative to join our team in our Altamonte Springs office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs while providing a professional customer experience.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Client Retention- Achieve retention percentage and productivity targets.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- Open Availability- Nights and Weekends are a must.
About ContactSource:
ContactSource is a specialized Contact Center that tirelessly strives to enhance the bond between our valued clients and their customers. At ContactSource, we believe in putting our customers first. As a leading call center, we are dedicated to providing exceptional customer service and building strong relationships with our clients. Partnering with ContactSource means gaining a reliable and trustworthy call center that puts your customers at the heart of everything we do.
Our employees enjoy a work culture that promotes:
- Work Life Balance
- Welcoming Environment
- Fast Paced while still creating an engaging atmosphere.
- Competitive Monthly Bonus Structure
ContactSource benefits include:
- Health, Dental, and Vision Insurance
- 401(k), including a 4% match
- Paid Time Off
- Life Insurance
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