What are the responsibilities and job description for the IT Field Service Technician (Contract) position at Contango IT?
This is a contractor position for a IT Field Service Technician who will be responsible for supporting multiple clients. Reporting to the Service Delivery Manager, your skills will include:
- IT Support experience supporting clients with complex technology platforms.
- Experience dealing with challenging tickets, scenarios and clients.
- Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.
- Email platforms including Microsoft 365 and Google Workspace.
- New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.
- Basic understanding of TCP/IP, networking, VPN and firewalls.
- Basic understanding of Sonicwall, Meraki, Ubiquiti and Cisco Small Business Products preferred.
- Windows 8/10/11 - Basic Support relating to the tickets being worked on.
- Mac OsX Support - Basic Support relating to the tickets being worked on.
- Some exposure to Connectwise Command or similar RMM products.
- Familiarity with ConnectWise, IT Glue, RMM tools, and ticketing systems is a plus.
- Strong documentation skills and attention to detail.
- Ability to work independently and manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- Ability to lift up to 60 lbs, stand for extended periods, and use basic hand tools.
What we offer:
- Competitive contract pay ($35-$45/hour) with potential for full-time hire.
- Hands-on experience with cutting-edge technologies and diverse IT environments.
- Opportunity to work with a highly skilled and supportive team.
- Exposure to a fast-paced and dynamic MSP setting.
- Professional development opportunities and access to industry training.
About Contango
It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together.
Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship.
At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together.
Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment, deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.
Salary : $35 - $45
