IT Support Intern

IT Support Intern (Managed Services Provider) – Entry-Level Opportunity

Location: Tulsa, OK (Hybrid/On-Site)

Employment Type: Internship (Potential for Full-Time)

At Contango, we specialize in providing top-tier IT solutions to businesses, ensuring smooth operations and excellent client experiences. As we continue to grow, we’re looking for motivated, tech-savvy interns to join our Service Desk team and gain hands-on experience in IT support, troubleshooting, and customer service.

This is a foundational team member opportunity in Tulsa. You will be part of the wave of team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years.

Why are we building this team in Tulsa?

Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us.

About You

As an IT Support Intern, you’ll assist in providing first-level technical support to our clients while learning the ins and outs of working for a leading Managed Services Provider (MSP).

Why Join Us?

Hands-on Experience – Work directly with experienced IT professionals in a fast-paced, real-world environment.

Career Growth – A structured training program with mentorship and potential for full-time placement.

Diverse Tech Exposure – Learn about enterprise IT environments, troubleshooting methodologies, and industry best practices.

Client-Facing Experience – Develop essential communication and problem-solving skills while assisting real clients.

How You Will Make an Impact

• Serve as the first point of contact for client technical issues (via phone, email, or chat).
• Troubleshoot basic hardware, software, and network-related issues with guidance from senior technicians.
• Document issues, resolutions, and client interactions in our ticketing system.
• Assist in new device provisioning, including setting up laptops, desktops, and mobile devices.
• Install and configure Windows, macOS, and Microsoft 365 applications.
• Learn and apply best practices for security configurations and endpoint management.
• Work alongside L1 & L2 engineers to escalate and resolve more complex technical issues.
• Provide excellent customer service by clearly communicating IT solutions to non-technical users.
• Participate in team meetings and training sessions to improve your technical skills.
• Maintain accurate records of troubleshooting steps and solutions.
• Contribute to the IT knowledge base by documenting newly learned processes.
• Gain exposure to ConnectWise, IT Glue, remote monitoring tools, and automation platforms.

• Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.

Skills & Qualifications 

We’re looking for tech enthusiasts who are eager to apply what they’ve learned in school to real-world IT environments.

Basic Qualifications:

• Currently pursuing or recently graduated with a degree in IT, Computer Science, Cybersecurity, or a related field.
• Passion for technology, problem-solving, and customer service.
• Strong communication skills and ability to work directly with clients and teammates.
• Detail-oriented and eager to learn new IT systems and tools.

Bonus Skills (Not Required but Nice to Have):

• Experience with Windows and macOS troubleshooting.
• Basic understanding of networking concepts (DNS, DHCP, VPN, etc.).
• Familiarity with Microsoft 365, Active Directory, or Helpdesk ticketing systems.
• Certifications such as CompTIA A , ITIL, or JAMF 100 (a plus but not required).

What we offer:

• Paid Internship with potential for full-time employment.
• Professional Development – Hands-on training and mentorship from experienced IT professionals.
• Industry Certifications – Guidance and sponsorship opportunities for relevant IT certifications.
• Fun, Collaborative Culture – Be part of a team that values growth, teamwork, and innovation.

About Contango

It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together. 

Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship.

At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together.

Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment,  deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.