Level 1 IT Support Technician

Help Desk Support Consultant/ Support Tech (Level 1)

We are currently searching for a Help Desk Support Consultant/Level 1 Tech Support to join our team of over thirty five amazing IT specialists. In this position you will work closely with some of our largest and most complex clients using your customer service and technical skills to solve their biggest problems and open up their biggest opportunities. By supporting new technologies and processes you will revolutionize the way your clients’ businesses operate and grow.

This is a foundational team member opportunity in Tulsa and you will be part of the first five team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years.

Why are we building this team in Tulsa?

Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us.

About You

You’re not just a hard working, analytical and forward-thinking team player that loves to learn new technologies. You live for fast-paced work, and have outstanding communication skills and patience with customers that might not be as tech savvy as you are. You love keeping things organized and on track, and collaborating with your coworkers to achieve objectives.

How You Will Make an Impact

• You will listen to your clients and their stakeholders, learning their business and tailoring your support to meet their needs.
• Support multiple clients and projects (usually 3-4 at a time) both remotely and on-site.
• Manage expectations and timelines for tickets with clients.
• Do hands-on work with multiple technologies including basic firewalls, switches, servers, email services and general helpdesk support.
• Meeting with clients regularly to solve their problems.
• Document work performed at client meetings, including time spent, and report back to your manager with any follow up items.
• Work with your manager, and other team members to recruit, train and build our team of project managers and engineers here in Tulsa.
• Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.

Skills & Qualifications (even if you do not meet these skills 100% we still welcome you to apply)

This is a full time, salary position for a Help Desk Support Consultant/Level 1 Tech Support who will be responsible for supporting multiple clients. Reporting to the Support Delivery Manager your skills will include:

• IT Support experience supporting clients with complex technology platforms.
• Experience dealing with challenging tickets, scenarios and clients.
• Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.
• Email platforms including Microsoft 365 and Google Workspace.
• New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.
• Basic understanding of TCP/IP, networking, VPN and firewalls.
• Basic understanding of Sonicwall, Meraki, Ubiquiti and Cisco Small Business Products preferred.
• Windows 8/10/11 - Basic Support relating to the tickets being worked on.
• Mac OsX Support - Basic Support relating to the tickets being worked on.
• Some exposure to Connectwise Command or similar RMM products.
• IT Glue experience preferred but not required.

What we offer:

• Competitive Salary Range for the position: $50,000-$65,000 (based on experience)
  • Annual bonus.
  • Comprehensive health benefits, paid premium (medical, dental, vision).
  • Paid holidays, sick days and federal holidays.
  • Ongoing paid training and growth opportunities.
  • Hybrid office and work from home (office located downtown Tulsa)

About Contango

It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together. 

Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship.

At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together.

Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment,  deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.

Salary : $50,000 - $65,000