Customer Solutions Representative

Job Title: Customer Solutions Representative

Job Overview:

We are seeking a detail-oriented and customer-focused Customer Solutions Representative to join our client’s team in Wayne, PA. This temporary-to-hire position requires handling a high volume of inbound and outbound calls in a fast-paced environment. The ideal candidate has strong call center or customer service experience and basic proficiency in Microsoft Office, including Excel.

Compensation:

• $20.00 per hour

Work Schedule:

• Hybrid in Wayne, PA – In office three days per week and remote two days per week, including during training. The in-office days will never be Fridays, and the specific days will be confirmed at a later time. The office location is accessible via public transportation from Philadelphia and surrounding areas.
• Monday to Friday, with availability required until 8:00 PM after training. Typically, one or two late shifts per week will be scheduled on a remote day. A set schedule will be provided after training.

Training Schedule:

• Monday to Friday, 8:00 AM to 4:30 PM.

Key Responsibilities of the Customer Solutions Representative:

• Manage a high volume of inbound and outbound calls, providing top-tier customer support.
• Address customer inquiries and provide effective solutions in a professional manner.
• Maintain detailed and accurate customer records using internal systems.
• Collaborate with internal teams to ensure seamless service delivery.

Qualifications and Skills for the Customer Solutions Representative:

• Previous call center or strong customer service experience is required.
• A bachelor’s degree is preferred but not required with equivalent experience.
• Basic proficiency in Excel and Microsoft Office Suite.
• Strong communication and problem-solving skills with a customer-first approach.

Why Join Us?

This is an excellent opportunity to gain valuable experience in a dynamic, customer-focused environment. If you are passionate about providing exceptional service and thrive in a fast-paced setting, we encourage you to apply!

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.

Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.