What are the responsibilities and job description for the Customer Account Manager position at Conterra Ultra Broadband?

Job Description

Customer Account Manager

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000 mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

Reports To : Area Sales Manager

Candidates must be located in reasonable, commutable proximity to Job Area.

Job Purpose

The Customer Account Manager (CAM) is responsible for building and maintaining strong client relationships, ensuring Conterra delivers services that align with clients’ goals and expectations. CAMs are trusted advisors who educate clients, provide tailored solutions, address challenges, and advocate for client success. The role focuses on driving revenue growth through upselling and cross-selling opportunities, minimizing churn, and maximizing the revenue potential of each account.

Position Responsibilities

Manage and nurture a portfolio of existing clients, driving growth and retention.

Serve as the primary point of contact for all client-related matters within your portfolio.

Build and sustain long-term, mutually beneficial partnerships with clients.

Proactively engage clients to enhance solutions, deliver exceptional support, and ensure satisfaction.

Identify upselling and cross-selling opportunities to introduce clients to new products and services.

Create and execute detailed account plans to deepen account penetration and maximize revenue potential.

Develop strategies to minimize churn and secure long-term client commitments.

Educate clients on current and new product offerings, tailoring solutions to their needs.

Conduct a high volume of regular calls to clients within your assigned territory.

Schedule and conduct a specified number of sales appointments (webinars or phone calls).

Maintain accurate records of all client interactions and activities in the CRM system.

Provide insights on market trends and competitor activities to sales and marketing leadership.

Skills and Competencies

Excellent communication and interpersonal skills.

Proven ability to upsell, cross-sell, and grow client accounts.

Basic understanding of telecommunications systems.

High ethical standards and professional integrity.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Self-motivated with the ability to work independently.

Proficient in using CRM tools and basic computer applications.

Qualifications

Previous experience in sales is required, with a preference for roles in technology or telecommunications.

Industry or carrier experience is highly desirable.

What we offer

Core values that embody teamwork, integrity, and excellence

A super talented team who values hard work, success, and fun : )

Work / Life Balance

Premium health benefits (medical, dental, vision, flex spending, etc.)

Flexible and generous vacation schedule, Wellness time off paid holiday schedule

401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

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