Service & Support Engineer

The Service & Support Engineer will participate in and demonstrate excellent capabilities in electrical engineering subjects such as RF, digital, and analog design. This is a customer facing-role in which the engineer is part of a cohesive team of CEC and customer engineers responsible for communications products specific to the customer’s applications.

ESSENTIAL FUNCTIONS

• Recognizes design problems and errors and takes corrective action
• Create and modify schematics
• Create and modify parts and wire lists
• Interfaces effectively with other organizations such as Purchasing, Marketing, Service and Quality Assurance as needed to carry out responsibilities
• Prepares technical summary reports of performance
• Monitors the progress of assigned devices, components or systems to ensure that technical problems are resolved
• Coordinates and performs field service assessments
• Writes service and test procedures and reports
• Provides technical support to sales and marketing for bids and proposals
• Ensures that all documentation is accomplished and in proper form
• Assists engineering management in developing proposals for new technical programs which will lead to new or improved products
• Maintains a high level of technical competence and state-of-the-art awareness

REQUIRED

PREFERRED

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift or move objects up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Equal Opportunity Employer : minority / female / disability / veteran