What are the responsibilities and job description for the Customer Care Associate position at Continental Finance Company?
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Customer Care Associate to support our Operations team.
The Credit Protection Customer Care Associate is responsible for efficiently managing inbound customer calls and email inquiries, providing an exceptional experience for our customers.
***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***
Essential Functions:
- Responding to inbound customer calls and email inquiries while providing exceptional customer service.
- Appropriately resolving complex customer issues and complaints, including fee waivers and fee reversals, and escalating issues to supervisor when required.
- Utilizing proprietary software to document customer action items, notes, and consumer information changes.
- Assisting with benefit activations requests in accordance with the Credit Protection Contracts.
- Other duties as assigned.
The ideal candidate will have the following:
- At least 3 years of customer care experience.
- Strong attention to detail and organizational skills.
- Knowledge of business management principles, practices, and procedures.
- Excellent written and verbal communication skills.
- Strong ability to multi-task and adapt to changing demands.
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
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