What are the responsibilities and job description for the Customer Care Associate - Temp position at PEPCO?

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companiesAtlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

THIS A TEMPORARY ROLE. MUST BE ABLE TO COMMUTE TO CARNEY'S POINT NJ FOR TRAINING.

With supervision, provides efficient and courteous customer relations, Has contact with residential and non-residential customers through all communications media.

Primary Duties

Handling customer inquiries and service, providing information related to but not limited to : Billing processing payments

Collections

Field orders

Marketing and Company policies questions

As required performs other related work

When appropriate, promotes additional products and services to customers.

Minimum Qualifications

Minimum of two years post secondary credits or customer service experience acceptable of the Company, PC skills a plus

Must pass typing test of 20 wpm

Must possess excellent interpersonal and communication skills

Must be able to pass entry and progression testing when developed

Ability to learn policies and procedures of Customer Care

Must be able to work rotating shifts and schedules, and work overtime hours as required

Demonstrate the ability to satisfy customers needs by providing flexible, caring, knowledgeable service. Using correct grammar, as well as the ability to understand oral and written communication in English is necessary.

Physical Effort Required

Normal lifting

May required considerable walking

Eligible upon demonstration of ability, fitness and other qualifications after six months in top rate of Customer Care Associate classification to go to first step of Customer Care Representative classification.

Benefits

Hourly wage will vary based on a candidate's skills, qualifications, experience, and other factors : USD $25.51 / Hr. - USD $0.00 / Yr.

401(k) match and annual company contribution

Medical, Dental and Vision Insurance

Life and disability insurance

Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding / primary caregiver leave or parental leave (based on position)

Long Term Incentive Plan for eligible positions

Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement

Referral bonus program

And much more

Salary : $26

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Customer Care Associate - Temp

What are the responsibilities and job description for the Customer Care Associate - Temp position at PEPCO?

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