What are the responsibilities and job description for the Customer Care Associate - Temp position at Exelon?
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
THIS A TEMPORARY ROLE. MUST BE ABLE TO COMMUTE TO CARNEY'S POINT NJ FOR TRAINING.
With supervision, provides efficient and courteous customer relations, Has contact with residential and non-residential customers through all communications media.
Primary Duties
Handling customer inquiries and service, providing information related to but not limited to : Billing processing payments
Collections
Field orders
Marketing and Company policies questions
As required performs other related work
When appropriate, promotes additional products and services to customers.
Minimum Qualifications
Minimum of two years post secondary credits or customer service experience acceptable of the Company, PC skills a plus
Must pass typing test of 20 wpm
Must possess excellent interpersonal and communication skills
Must be able to pass entry and progression testing when developed
Ability to learn policies and procedures of Customer Care
Must be able to work rotating shifts and schedules, and work overtime hours as required
Demonstrate the ability to satisfy customers needs by providing flexible, caring, knowledgeable service. Using correct grammar, as well as the ability to understand oral and written communication in English is necessary.
Physical Effort Required
Normal lifting
May required considerable walking
Eligible upon demonstration of ability, fitness and other qualifications after six months in top rate of Customer Care Associate classification to go to first step of Customer Care Representative classification.
Benefits
Hourly wage will vary based on a candidate's skills, qualifications, experience, and other factors : USD $25.51 / Hr. - USD $0.00 / Yr.
401(k) match and annual company contribution
Medical, Dental and Vision Insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding / primary caregiver leave or parental leave (based on position)
Long Term Incentive Plan for eligible positions
Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
Referral bonus program
And much more
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to : age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.
Salary : $26
