What are the responsibilities and job description for the Operations Product Manager position at Continental Finance Company?
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Product Manager to join our Operations team.
The Product Manager is responsible for developing the strategy and execution plans that improve Operations. Including identifying organizational/business needs, implementing improvements, and onboarding new products. To do this the Product Manager will collaborate with a wide variety of people to identify and define customer needs, including PMO, IT, Leadership, and other stakeholders to develop the Program Vision, Roadmap, and Features required to meet these needs. They collaborate with the PMO team to ensure their tasks are identified and tracked. The Operations Product Manager will collaborate with the IT Product Manager, in ensuring the product backlog, including Epics, Features and/or user stories, are meeting the Business’ needs and timeline. They also provide updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
**CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)**
Essential Functions:
Product Strategy Development
- Assist in bringing a new product into an existing or new market by doing continuous market research, thorough testing, and carful product concept planning. Also, help existing product-lead growth strategies and additional product lines to add additional iterations for increased company performance.
- Oversee the strategic Product Management for assigned product line(s) to meet organizational goals.
- Create, develop, and execute product roadmaps.
Manage Product Development
- Track and share progress with team
- Implement strategies to serve business functions across platforms
- Drive specific business and technology outcomes
- Ensures product meets regulatory requirements.
- Meet with Stakeholders to define the tasks needed to complete the product.
Collaboration with Stakeholders
- Define the tasks needed to complete the product.
- Discuss the project on Working Group calls to report progress, breaks, or delays that occur during the development stage.
- Ensure procedures and training are complete prior to production implementation.
Maintain Regulatory Standards
- Work with Compliance and Legal to ensure none of the product’s features will harm the livelihood of the company or the customers.
- Ensure features are approved prior to production implementation.
- Identify control gaps within business processes.
- Identify possible risks and liabilities associated with products as they arise.
Liaising
- Work as a bridge between CFC and vendor if needed to help senior staff decide pricing, terms of agreements, and project plans.
Operational Support
- SME for products supported.
- Raise concerns and escalate any potential production issues with the products supported by Stakeholders as needed.
The ideal candidate will have the following:
- Bachelor’s degree in business or related field.
- Experience with Agile, Iterative and Waterfall methods of System Development Life Cycle (SDLC) required.
- Minimum of 2 years’ experience working on large projects.
- Proficient in Microsoft Excel, Work, PowerPoint, and Visio.
- Knowledge of business management principles, practices, and procedures.
- Knowledge of organizational structure, workflow, and operating procedures.
- Strong interpersonal and communication skills and the ability to work effectively and collaborate with cross-functional teams and across all levels of the organization.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to adapt to frequently changing demands, re-prioritization of workload and high sense of urgency.
- Ability to problem-solve, multi-task and quickly learn new skills, technologies, and business processes.
- Project Management experience a plus.
- Credit Card banking experience a plus.
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
#LI-HYBRID
