Project Coordinator

WHO WE ARE:

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

OUR CORE VALUES: Accountable | Resilient| Service | Passion

POSITION OVERVIEW:

The Project Coordinator is responsible for the sales order fulfillment process, including management of customer orders from order entry point through punch list, providing support to sales personnel, and accurate and timely service to customers. They will coordinate order entry, order management, factory interface and closeout of orders.

ACCOUNTABILITIES:

• Support Project Managers
• Work Order Management
• Project/Account Coordination
• Customer Service

WHAT YOU’LL BE DOING:

Customer Service:

• Communicate with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation.
• Provide clarifications and answers for customers’ questions regarding order issues.

Order Preparation:

• Assist sales/project personnel in pricing, product research and technical order information (C.O.M. requirements, customer requirements, etc.).
• Assist sales with the preparation of the quotation; review quote and prints for sales presentation to customers.
• Review and proof order for basic information (ship to, bill to, contract number, etc.), accuracy, and completeness.

Sales Order Management:

• Disperse order information to appropriate internal and external personnel (sales staff, operations, customer, etc.).
• Invoice customer for product delivered and work performed; verify invoice amounts and balance to customer’s purchase order.
• Enter order for punch list / warranty work; follow up to ensure all punch list work is done in a timely manner.

Work Order Management:

• Prepare work order packet and deliver packet to operations.
• Provide schedule information to dispatcher.
• Initiate service quotes for deliveries, small orders, and major orders (if required).

File Control:

• Maintain master sales order and work order files, ensuring files are complete and up to date.

Project / Account Coordination:

• Analyze order requirement, detail scope of work, request service pricing and schedules work with dispatcher for deliveries and small installations.
• Interface with factory on order status, current lead times, reservations of manufacturing for future project orders, special requirements, etc.
• Communicate with customers on schedule of work.
• Oversee delivery and small installation task completion.

WHAT YOU SHOULD HAVE:

• Prior experience in project coordination or a related role is beneficial.
• Bachelor’s degree or equivalent in business, communication, or related field.
• Knowledge of commercial furniture solutions is preferred but not required.
• Experience with Microsoft Office, Monday.com, Enterprise resource planning (ERP), and an enthusiasm for learning new software programs.
• Ability to manage multiple tasks and projects simultaneously without compromising quality or deadlines.
• Ability to pay close attention to details and ensure accuracy in project documentation and reporting.
• Taking initiative to anticipate project needs and address issues before they become critical.
• Critical thinking and problem solving.
• Excellent communication skills: Listens and gets clarification, responds well to questions, writes clearly and informatively.
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 30 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with plenty of free parking, incredible technology throughout, and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Seasonal Onsite Flu Shot Clinic
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

COMPENSATION AND BENEFITS:

The hiring compensation range for this position is a base salary of $55,000-$75,000. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.

Benefits available in this position include:

• Medical, Dental, and Vision insurance
• Company paid Short Term and Long Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• 401k Match (50% of every 1% up to 4%)