What are the responsibilities and job description for the Lead Quality Management Coordinator position at Continuum Care Services, Inc. - Charlotte?
Continuum Care Services is seeking a full-time, dedicated Lead Quality Management Coordinator (“ Quality Manager”) for our outpatient behavioral health organization . This role is primarily office-based, with periodic travel between the other offic es – from Concord/Charlotte area to Winston-Salem, High Point, and Troy, NC) . There may be opportunities for the Lead Quality Manager to engage more with the community, such as participating in company events or addressing issues outside the office that require quality management /compliance team involvement.
P rimary responsibilities include monitoring day-to-day performance regarding delivery of safe, high quality behavioral health services. The Quality Manager does not provide direct patient care but is integral in identifying , monitoring , and comparing data metrics related to outcomes, risks, overall and key performance indicators. This is a leadership role for which the ability to teach, model, coach and work well with others is required . Must be familiar with Joint Commission national accreditation standards for healthcare or behavioral health, or demonstrate the ability to learn these concepts quickly. Must be organized and be able to use computers, electronic medical records, and other databases and reports with ease. We are looking for someone who is highly organized, accountable, adaptable to changing situations, an excellent written and verbal communicator, and knowledgeable in drafting organizational policies and procedures.
Preferred qualifications include at least 2 years of experience in healthcare, particularly in outpatient, community-based behavioral healthcare. Knowledge of NC Medicaid Enhanced (Community-Based, Outpatient) Services is preferred. We do not provide Intellectual Development and Disability programs, only mental health and substance use services. Experience should support these populations. Bilingual ( English-Spanish ) candidates are a plus, with incentive pay available for those who demonstrate healthcare translation certification and fluency.
Sample Key duties/responsibilities of the Quality Manager:
Be present and ready to work 15 minutes before and 15 minutes after general office hours. General office hours are Monday-Friday 9:00am-12:00noon; 1:00pm-5:00pm. Administrative offices close daily from 12:00noon-1:00pm for lunch/personal break.
Learn company databases and navigate the organization’s electronic health record competently and independently to ensure the flow of information, including patients and staff, is as it should b e related to healthcare compliance and risk management.
Demonstrate professional email and phone etiquette.
Respond to correspondence and tasks in a timely manner and consistently meet deadlines.
Be accountable for yourself and the organization , without excuses.
Participate in the HR process, as needed and appropriate , for onboarding , staff credentialing verification, and training support .
Maintain confidentiality of patient and personnel information.
Be trustworthy and avoid using the leadership position unethically or inappropriately.
Use a computer and have the necessary keyboarding skills to perform daily duties.
Have a working knowledge of Microsoft Suites and Google Suites.
Value team and team accountability; team-building skills are required to be successful in this role.
Conform to the organization’s culture, mission, and vision for the betterment of the company and delivery of quality, safe care.
Be knowledgeable or willing to learn Joint Commission Behavioral Health Standards of Compliance as they relate to Continuum Care Services.
Must be able to prepare professional, visually appealing presentations that do not require more than minimal corrections.
Must be able to draft quality plans of corrections and support implementation, with guidance.
Pay rate: starting at $ 22 .00/hour based on experience and qualifications.
Continuum Care Services is seeking a full-time, dedicated Lead Quality Management Coordinator (“ Quality Manager”) for our outpatient behavioral health organization . This role is primarily office-based, with periodic travel between the other offic es – from Concord/Charlotte area to Winston-Salem, High Point, and Troy, NC) . There may be opportunities for the Lead Quality Manager to engage more with the community, such as participating in company events or addressing issues outside the office that require quality management /compliance team involvement. P rimary responsibilities include monitoring day-to-day performance regarding delivery of safe, high quality behavioral health services. The Quality Manager does not provide direct patient care but is integral in identifying , monitoring , and comparing data metrics related to outcomes, risks, overall and key performance indicators. This is a leadership role for which the ability to teach, model, coach and work well with others is required . Must be familiar with Joint Commission national accreditation standards for healthcare or behavioral health, or demonstrate the ability to learn these concepts quickly. Must be organized and be able to use computers, electronic medical records, and other databases and reports with ease. We are looking for someone who is highly organized, accountable, adaptable to changing situations, an excellent written and verbal communicator, and knowledgeable in drafting organizational policies and procedures. Preferred qualifications include at least 2 years of experience in healthcare, particularly in outpatient, community-based behavioral healthcare. Knowledge of NC Medicaid Enhanced (Community-Based, Outpatient) Services is preferred. We do not provide Intellectual Development and Disability programs, only mental health and substance use services. Experience should support these populations. Bilingual ( English-Spanish ) candidates are a plus, with incentive pay available for those who demonstrate healthcare translation certification and fluency. Sample Key duties/responsibilities of the Quality Manager: Be present and ready to work 15 minutes before and 15 minutes after general office hours. General office hours are Monday-Friday 9:00am-12:00noon; 1:00pm-5:00pm. Administrative offices close daily from 12:00noon-1:00pm for lunch/personal break. Learn company databases and navigate the organization’s electronic health record competently and independently to ensure the flow of information, including patients and staff, is as it should b e related to healthcare compliance and risk management. Demonstrate professional email and phone etiquette. Respond to correspondence and tasks in a timely manner and consistently meet deadlines. Be accountable for yourself and the organization , without excuses. Participate in the HR process, as needed and appropriate , for onboarding , staff credentialing verification, and training support . Maintain confidentiality of patient and personnel information. Be trustworthy and avoid using the leadership position unethically or inappropriately. Use a computer and have the necessary keyboarding skills to perform daily duties. Have a working knowledge of Microsoft Suites and Google Suites. Value team and team accountability; team-building skills are required to be successful in this role. Conform to the organization’s culture, mission, and vision for the betterment of the company and delivery of quality, safe care. Be knowledgeable or willing to learn Joint Commission Behavioral Health Standards of Compliance as they relate to Continuum Care Services. Must be able to prepare professional, visually appealing presentations that do not require more than minimal corrections. Must be able to draft quality plans of corrections and support implementation, with guidance. Pay rate: starting at $ 22 .00/hour based on experience and qualifications.
Salary : $22
