What are the responsibilities and job description for the Vice President, Operations (Region) position at Contract Services Group, Inc?
Overview
The Vice President, Operation (Region) is a full-time executive position based in (Region). Responsible for overseeing the day-to-day operational activities of the region. This role includes developing and implementing operational strategies, managing a large team of managers and staff, ensuring high-quality service delivery, and achieving financial and operational goals. The VP OF (Region) will work closely with other executive Team Members to drive growth, efficiency, and customer satisfaction. This position requires strong leadership skills, attention to detail, and the ability to effectively lead other account managers. This position “owns” the communication and workflow of materials consistent with a safe working environment. They are seen as the “go-to” for establishing efficient protocols using strong problem-solving skills; this, in turn, may require training so that others comply to expectations.
Job Skills / Requirements
Essential Duties and Responsibilities:
- Provide strategic leadership and direction to the operations team;
- Develop and implement operational policies and procedures;
- Oversee recruitment, training, and development of operational staff;
- Mentor account managers to poster a positive and productive work environment;
- Analyze financial reports and KPI’s to track performance;
- Implement cost-control; measures and identify areas for financial improvement;
- Ensure profitability and sustainability of the region;
- Maintain and enhance relationship with key clients;
- Address client concerns and ensure high levels of customer satisfaction;
- Develop strategies for client retention and business growth
- Oversee contract negotiations and renewals;
- Ensure all operations comply with health and safety regulations;
- Implement safety training programs in partnership with Director of Safety;
- Contribute to the development of company’s overall strategic plan
- Identify opportunities for operational improvements and innovation;
- Lead initiatives to expand the company’s market presence;
- Abide and follow all HR best practices, policies and procedures;
- Hold account managers accountable to maintain accurate timekeeping records;
- Address disciplinary issues and hold account managers accountable;
- Participate in any required meetings
Knowledge/Critical Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree required;
- Excellent organizational skills required;
- Strong financial acumen and experience in budget management;
- Excellent leadership, communication and interpersonal skills;
- Ability to develop and implement effective operational strategies;
- Proven track record of managing large teams and multi-site operations
- 7-10 years of experience in operations management
- Must possess a California Driver’s License with a driving record acceptable to company risk management and its insurance underwriters
Physical Demands/Environmental Factors:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Works under minimal supervision;
- 50-60% travel in the region
- General mobility movements in and around the office and storeroom environment
- Lifting, pushing and pulling of items of up to 50 lbs.
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and supports diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or on the basis of disability.
www.csgcares.com http://jobs.csgcares.com www.csgcares.jobsJob Type: Full Time / Exempt Salary Position
Benefits: Medical Insurance
Screening Requirements: Criminal Background Check
