What are the responsibilities and job description for the Vice President of Operations - Furnishing Hope position at Sterling Search Inc.?

Sterling Search, Inc. has been exclusively retained to recruit for the new Vice President of Operations for Furnishing Hope in Anaheim, CA. https : / / furnishinghope.org /

Furnishing Hope provides furniture and supplies to families that have suffered tremendously and need a fresh start or safe haven.

MISSION

Furnishing Hope's mission is to facilitate healing, reduce stress and encourage the overall feeling of security for our families as they transition to independent living. We accomplish this by providing the furniture and supplies needed to create a nurturing home.

Our Purpose

Furnishing Hope transforms empty spaces into peaceful and comfortable homes, complete with furniture, new mattresses, bedding, bathroom and kitchenware, which lessens the burden and provides one less suffering to endure.

Our Goal

To date Furnishing Hope has furnished over 1,100 homes for families transitioning from homelessness, including homes for our wounded heroes. This year we plan to furnish 100 more. We understand the tremendous and unique challenges our transitioning wounded heroes and women with children face. We are successful when we see the smiles on their faces, tears in their eyes and the relief in knowing they will have a place where they can heal, and their family can thrive. We CAN and WILL make a difference.

Today

Its Founder and CEO, Beth Phillips has grown Furnishing Hope to a thriving nonprofit with a positive flurry of activity, hope and joy. With a small but mighty team of six the organization's annual revenue, composed of earned revenue, philanthropy and grants, has increased to about $800,000 annually. Furnishing Hope is also proud of its fiscal policies that have resulted in over one year of operating budget in reserves. With this growth, Beth and the Board of Directors are looking to expand further and invest in a new position, the Vice President of Operations (VPO). The Vice President of Operations will be responsible for all internal operations, design management and delivery, human resources and financial management, allowing Phillips to focus on the external activities which include fundraising, nonprofit partnership development, Board development and external affairs.

Furnishing Hope has primarily operated by collaborating with other nonprofits that provide housing. This approach has positioned them as a valuable resource for organizations like Wounded Warriors. The availability of CalAIM funding has transformed Furnishing Hope into an essential asset for organizations such as Encompass Health. Without Furnishing Hope's services, these organizations would need to independently source and design furniture for their clients, a time-consuming and resource-intensive process.

The appointment of a new Vice President of Operations will allow Phillips to focus on expanding Furnishing Hope's reach. This strategic move will enable her to market their services to a broader range of nonprofits, potentially leading to significant growth in both revenue and social impact.

The Vice President of Operations will bring a track record in evaluating and implementing best practices and systems to improve operational, financial, human resources and programmatic processes to increase capacity of its resources. With a small team the Vice President of Operations will be a strategic leader and as well as a hands-on, day-to-day operator of the mission.

We are seeking a visionary leader who is deeply committed to the mission and can serve as a strategic partner to Phillips and the Board of Directors, in steering Furnishing Hope through its next phase of growth and expansion. The ideal candidates will bring passion, innovation, and a forward-thinking approach to help shape the organization's future trajectory.

POSITION DESCRIPTION

The new Vice President of Operations will be an innovative and accomplished visionary leader who will inspire staff, board members, and volunteers.

The Vice President of Operations must possess intellectual horsepower and be naturally persuasive and fair, and value accountability for themselves and others. The VPO will lead based on the ethics of collaboration, self-improvement, and the drive for excellence, ensuring that the best services are being delivered to the community it serves.

The VPO serves as the operational leader of Furnishing Hope. Reporting to the CEO, the VPO is responsible for operational, design management and delivery of their mission, financial management, human resources, and administration. The VPO reports to the CEO and is responsible for developing, executing, and monitoring strategic plans and programs, both short and long-term, to support business goals and the objectives of the organization. This includes, but is not limited to, developing and implementing plans for optimum operational infrastructure in the form of policies, systems, processes, and staff development to improve the overall effectiveness of the organization. Together with the CEO, the VPO will establish and maintain relationships with key community and strategic partners in support of Furnishing Hope's mission.

Strategic leadership

In partnership with the CEO and Board of Directors develop and implement strategies to foster the acceleration of Furnishing Hope's mission and nurture / sustain the engagement of all staff members and volunteers.
Evaluate existing and future programmatic needs and develop systems to ensure mission delivery goals are achieved, within budget and while ensuring the organization is in alignment with funders' compliance and all federal, state and local government laws.

Design Management and Delivery

Oversight of the day-to-day delivery of the mission.

Act as the chief executive conducting and orchestrating the supply chain of acquiring furniture, assembly, home design, delivery through to installation.

Assess, oversee, and execute programmatic excellence by establishing operational benchmarks, quality control and setting timelines to achieve goals.

Continually review and evaluate programs and report findings to the CEO.

Human Resources

Direct personnel to ensure that the organization is effectively structured and staffed with competent and high-performing employees; responsible for maintaining a diverse and equitable work culture.

Manage an effective performance management system for all employees that will include setting objectives and completing evaluations on an annual basis.

Foster engagement, team building, and consensus across the organization through regular meetings, collaboration, and other professionally sound methods.

Recruit, lead, inspire, manage, and develop staff to evoke passion for Furnishing Hope's mission, and foster an environment committed to continuous improvement.

Financial and Operational Management

Identify opportunities to leverage and / or redesign processes, tools, and technology for optimum effectiveness and efficiency.

Manage purchasing and invoicing in preparation for the external bookkeeper and conduct all financial reporting including management of budget and revenue; oversee facilities, risk, and vendor and operational management.

Assess financial systems, including accounting / budgeting software, to ensure efficient and effective workflow.

With the CEO approve budget and expenditures within parameters set in the board bylaws and program policies.

Oversee all legal contracts.

Execute all other reasonable duties as assigned by the CEO.

Professional Experience and Qualifications

Passion for mission and aptitude and desire to learn the design aspect of the work.

Must have a flair for design and enjoy the process of interior design.

Imagination, vision, leadership, and integrity.

Bachelor's Degree required.

A minimum of 3 to 5 years of management experience with increasing levels of responsibility.

A demonstrated ability to plan and operate strategically, strengthen infrastructure, inspire staff as well as the board of directors.

Exceptional financial, organizational, logistical, human resources and administrative skills.

The ability to set goals and objectives, with strong execution and follow-through skills.

Must have outstanding writing and oral communication skills and demonstrated ability to work effectively with and gain the respect and support of varied and changing constituencies including staff, board members, potential donors, volunteers and other related organizations or individuals as required.

A team leader with a track record of managing a staff inclusive of hiring, rewarding, and retaining talent, and providing empowerment to the entire team.

Ability to handle multiple tasks and responsibilities and to operate both independently and hands-on with the flexibility to be part of a team.

Computer literate : Knowledge of Word, Excel, and adaptability to learn database software.

The position offers a salary range of $100,000 to $130,000 and a comprehensive benefits package.

Salary : $100,000 - $130,000

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