Lead Setter

Job Description

About Us:

We are an industry leading remodel company dedicated to delivering high-quality craftsmanship and exceptional customer service. As we grow, we are seeking a motivated and detail-oriented **Lead Setter** to join our team and play a pivotal role in expanding our customer base and streamlining our sales process.

Job Summary:

The Lead Setter is responsible for identifying, qualifying, and scheduling potential customers for consultations with our sales team. This position plays a critical role in generating and nurturing leads, ensuring they are accurately tracked and managed within Salesforce, our Customer Relationship Management (CRM) system.

Key Responsibilities:

Lead Management:

• Identify and qualify potential customers through inbound and outbound calls, emails, and other communication channels.
• Schedule consultations or appointments for the sales team with qualified leads.
• Accurately input and update all lead information in Salesforce to maintain a clean and organized database.
  
  

Customer Engagement:

• Engage potential customers with a professional and friendly demeanor, understanding their needs and providing relevant information about our products and services.
• Follow up on inquiries to ensure timely responses and foster strong customer relationships.
  
  

Collaboration:

• Work closely with the sales and marketing teams to align with lead generation strategies and ensure smooth handoffs to sales representatives.
• Provide feedback on lead quality and customer trends to improve outreach efforts.
  
  

Reporting and Analytics:

• Track and report key performance metrics such as lead conversion rates, appointment schedules, and follow-up outcomes.
• Utilize Salesforce dashboards and reports to monitor progress and identify opportunities for improvement.
  
  

Qualifications:

Experience:

• Previous experience in customer service, telemarketing, or a similar role. Familiarity with the countertop fabrication industry is a plus.
  
  

Technical Skills:

• Proficiency with Salesforce or similar CRM system
• Comfortable using email and communication platforms.
  
  

Soft Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Self-motivated with a result-driven attitude.
  
  

Why Join Us?

• Opportunity to grow within a thriving company.
• Collaborative and supportive team environment.
• Competitive pay and benefits package.
• Work with a company that values craftsmanship and quality.
  
  

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Shift:

• Day shift
  
  

Pay/Supplemental Pay:

• $18/hr. with performance pay
• Monthly bonus opportunities
  
  

Work Location: In person / Tampa, Fl.