What are the responsibilities and job description for the Process Systems and Solutions Expert position at Control Associates, Inc.?
Job Description
- Our Inside Sales Engineers will work in a team environment with our Account Managers, Business Development Managers, and System Engineers to support our clients by generating product and service proposals, processing customer orders, and effectively communicating with our customers.
- The primary responsibility is for the overall internal management of the customer account relationship for the sale of DeltaV Control Systems, MES, Asset Optimization, Machinery Health, RTUs, SCADA software, Systems & Services and Process Automation Solutions.
- The ISEs will review customer purchase orders as required for compliance to our quotation and communicate and resolve any discrepancies between the purchase order and the quotation with the customer as required.
- The ISEs will learn, become proficient, and stay informed on all product and service offerings from our principal suppliers, including Emerson Process Management.
- The ISEs are the primary inside contact (email, phone) for the account team, and will respond to all customer requests for quotations and information.
Responsibilities:
- Developing and maintaining relationships with existing customers.
- Providing technical support and guidance to customers.
- Analyzing customer needs and developing effective sales strategies.
- Managing customer accounts and ensuring timely delivery of products and services.
