What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Control Point Mechanical?
Looking for a Dispatcher/Customer Service Representative for family-owned Heating, Cooling and Plumbing Company!
Control Point has a proven track record of success and growth for over 17 years in Central and MetroWest Massachusetts. We offer a lucrative career opportunity with an established, GROWING, family-owned Heating, Air Conditioning and Plumbing. We offer best-in-class benefits, competitive pay and a fun, BALANCED work environment. Our team's success, growth and wellness is of the utmost importance, which is why we continue to grow and flourish. This mentality has built a remarkable company culture and dynamic management team that truly cares for its employees and invests in your future!
Pay Scale: $24 - $30 per hour Depending on experience Spiffs Benefits
What are the Perks?
•Comprehensive Benefits: Medical, Dental & Vision (50% company-paid), Company-paid Short & Long-Term Disability and Life Insurance, Flex spending account
**WORK LIFE BALANCE!**
*10 paid holidays -We Offer National Mental Health Day as a holiday!
*Veterans get Veterans Day Off
*13 days PTO
•401k plan with a 4% company match
•Tuition/Certification Reimbursement
•Snacks/Drinks provided at the office
•Advancement and growth opportunities
•CPR and First Aid training
•Health and Wellness sessions
•Continuing education and training weekly
•Team Building Events
*Annual Kickoff meeting
*Family outings
*Holiday gatherings
Work Hours: 8:30am - 5:00pm Monday to Friday
Position Summary: As a representative for our Company, you will be our Service Dispatcher as well as Customer Service Representative contributing to growing our customer base. Primary duties as follows:
•Answering Phones
•Call Service Customers & Build Rapport
•Ensuring service techs are following processes and using CRM
•Follow Up Appointment Customers - Happy Calls - Service
•Follow Up w/ Customers to Collect Balances Owed (from AR list from Management) Service
•Increasing Reviews
•Monitor/Manage Service Emails, follow up on leads
•Team Photos/Bios Updated/New Hire packet & Onboarding
•Ongoing CRM training
•Daily Revenue sent to leadership
•Keep Kitchen Clean & stocked
•General Housekeeping in the Office
•Getting the mail
•Ensure every job has 3 estimates included in ST
•Follow up with Customer on Service Estimates
•Manage Service Dispatch Board
•Manage answering service
•Verify Time Sheets - Service
•PTO Tracking and Time Off requests
•Manage PTO
•Outbound Sales Call
•Generating and qualifying leads through cold calling. Producing activity reports.
Qualifications:
• High school diploma or its equivalent
•Aggressive self-starter
• Fast learner
• General sales skills and aptitude
• Good phone skills
• Customer service knowledge with strong follow up skills
• Excellent communication skills
• Conduct self in a professional manner at all times
• Able to work flexible schedule that may include weekends
•Service Titan proficiency preferred
Salary : $24 - $30
