OPERATIONS SUPERVISOR

The Operations Supervisor leads and manages Warehouse Operations to meet goals and objectives for store sales, warehouse efficiencies, safety, and customer service. The Operations Supervisor manages all general material handling duties, cycle counting, inventory records accuracy, and the picking and staging of orders. They maximize warehouse operational performance by managing warehouse team members with exceptional leadership skills. The Operations Supervisor maximizes operational performance through proven leadership skills to manage and coach team members in delivery and warehouse support. The Operations Supervisor will join our mission to "Make the tech in the truck more efficient" and embrace our vision to "Enhance lives through solutions."

Core Values:

♥   Honesty – We keep our promises, are truthful, and instill confidence 

♥   Excellence – We passionately deliver exceptional experiences

♥   Accountability – We are all accountable and strive for results 

♥   Respect – We value others, care about people, and treat them respectfully

♥   Teamwork – We work together to provide solutions internally and externally

Essential Functions:

• Leads daily branch warehouse operations 
• Implements strategies for increasing and driving efficiencies throughout the warehouse
• Assists Counter and Warehouse team as needed to serve customers and provide solutions
• Responds to customer inquiries on products, applications, and conducts research that may be required
• Establishes, communicates, and models performance expectations for all store team members
• Provides individual performance and coaching discussions as needed
• Takes corrective action and recognizes and rewards employees as needed
• Ensures team members are up-to-date and knowledgeable regarding store operations, policy changes, company changes, etc., by holding regular meetings and communicating safety rules
• Ensures adequate staffing levels to meet business needs by establishing work schedules and managing time-off requests
• Performs other job-related duties as assigned

Qualifications:

• High School Diploma or a GED is required • One to three years of experience and/or training or a combination of education and experience 
• Material handlers require certification and continuous training to operate heavy-lifting machinery like forklifts 
• Ability to be certified in forklift operation
• Strong understanding of HVAC products, processes, services, customers, and decision-makers preferred 
• A valid state driver's license and safe driving record required
• General knowledge of inventory systems (knowledge of RF-based systems a plus)

Required Skills/Abilities:

• Ability to effectively lead a team and demonstrate best practices to achieve company objectives
• Ability to work in a fast-paced environment and effectively manage priorities
• Ability to effectively train and coach employees
• Excellent interpersonal customer service skills
• Excellent Customer Service Skills
• Excellent verbal and written communication skills
• Detail-orientated with exemplary observation, delegation, and follow-up skills
• Excellent time management skills
• General knowledge of inventory systems (knowledge of RF-based systems a plus)
• Knowledge of wholesale distribution store operations preferred
• Ability to navigate and resolve internal and external challenging situations effectively and resourcefully 
• Intermediate skills in the use of Microsoft Office products and web-based tools to research products and information 
• Ability to establish and maintain effective relationships with customers, co-workers, and stakeholders
• Understand margin, P&L, and how to drive unparalleled success in these areas
• Outstanding performance-based acumen, as well as proven leadership and relationship-building skills
• Ability to operate with a high degree of autonomy and professionalism

Physical Demands: 

• Lifting, moving, and carrying up to 50 pounds
• Ability to operate a forklift
• Ability to stand or walk for long periods of time
• Ability to sit for long periods of time
• Keyboarding for long periods
• Clarity of vision at approximately 20-36 inches
• Ability to push/pull inventory items
• Ability to stoop, kneel, crouch, and occasionally crawl in confined spaces

Benefits:

• Generous Paid Time Off Policy
• 401(k) Retirement Program with Company Match
• Medical, Dental, and Vision plans with a Medical Expense Reimbursement Program featuring Healthcare Savings Account and "No Deductible" Medical plans
• Employer Paid Short, Long-Term Disability and Life insurance coverage
• Comprehensive Employee Assistance Program
• Multiple Bonus Opportunities

Johnstone Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.