What are the responsibilities and job description for the Customer Success Specialist position at Convectivecapital?
WindBorne is hiring a Customer Success Specialist to join our Growth Team and ensure top notch contract execution. At the nexus of business development, engineering, and finance, you will be responsible for ensuring WindBorne’s contractual and business development strategic success through constant collaboration and operational precision. In this role, you’ll drive customer relationships, track contract deadlines, facilitate deliverables, manage invoicing, and more.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
We're dedicated to helping humanity adapt to climate change as fast as possible, and you can be a part of our mission to make this global societal impact. If you are thrilled by the idea of accelerating expansion through exemplary contract execution on a fast-moving team, WindBorne is the place for you.
Responsibilities
- Be the glue that drives contract execution, ensuring deliverables, timelines, and technical team engagement stay on track
- Lead customer meetings to ensure satisfaction, build technical understanding, and to align on future deliverables
- Liaise with external customer end users to scope contract activity, and with technical internal stakeholders to ensure feasibility and successful execution
- Define and implement structured processes for contract lifecycle management, including organizing meetings across Business, Operations and Meteorology teams
- Own the propagation of business development strategy in post-purchase stages
- Coordinate with Finance team to create and submit invoices through various customer systems
Skills and Qualifications
Required
Nice to have
Location
WindBorne Systems is based in Palo Alto, Calif. Our technology is invented, designed, and manufactured in the USA.
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