What are the responsibilities and job description for the Sales & Customer Success Specialist position at VEHLO?
Job Details
Description
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
360 Payments is hiring a Sales - Customer Success Specialist
This is a highly customer centric, engaging and instrumental role in driving early-stage customer success within the Sales organization. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their merchant onboarding process and smooth transition to 360 Payments.
Responsibilities:
- You will act as a concierge style onboarding “one-stop-shop” for the sales team and work collaboratively with teams within our organization to ensure all deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business
- Perform due-diligence and analysis of customer onboarding requirements, and communicate knowledge of card brand requirements
- Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
- Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve
- Ensure smooth and successful hand-off of customer to 360 Support
- Cultivate strong partnerships with your peers in cross-functional teams (sales, deployment & installations, support, and clients) to ensure Sales to Implementation cycle is efficient and seamless
- Provide recommendations to 360 Payments leadership around potential best practices and training on 360 Payments solutions, based on client input or experience
Qualifications
Preference will be given to candidates who have the following:
- Ownership mindset, making the customer top priority, curiosity and high ethical standards
- Possess extensive knowledge of 360 Payments and Vehlo products to support Sales and upsell/add on business to new clients
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, MSWord, and PowerPoint skills, and Google Workspace knowledge
- Detail oriented with strong analytical skills and judgement/decision-making ability
- Ability to work in a fast-paced, performance-based environment and meet deadlines
- Work independently and proactively drive issues to resolution
- Knowledge of Credit Card/Financial industry tools and best-practices is a plus.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
