What are the responsibilities and job description for the Mortgage Servicing Associate position at Conventus?
CONVENTUS MISSION AND VISION
Conventus Holding Corporation was envisioned and created to reduce the number of economic intermediaries involved in the origination, funding and investment in the $25 billion real estate bridge loan market place. True to the Latin origin of the company’s name, “to bring together,” CHC existence and strength is anchored to a business model that removes unnecessary economic intermediates so that it can provide superior pricing and service to its clients. Our competitive edge in executing our mission is assembling, nurturing, and developing a collaborative group of talented individuals. To that end, diversity of experiences, perspectives, skills, and cultures is core to our mission and team.
POSITION
Full-Time, Hourly, Performance-Based Bonus
LOCATION: West Palm Beach, FL or San Francisco, CA
Required 4 days per week in the office (Mon-Thu). Please do not apply if this does not align with you.
As an Mortgage Servicing Associate you will play an integral role in achieving our company's daily mission for our clients. We are seeking an ethical, detail-oriented, and organized Mortgage Servicing professional who is committed to going the extra mile and shares our values and vision. This presents an excellent opportunity to be a vital team member, crucial to ensuring thorough loan servicing and client satisfaction during a pivotal stage in our company's development.
RESPONSIBILITIES
- Investigate and resolve inquiries promptly to enhance the overall customer experience.
- Monitor and evaluate loan performance, delinquencies, and defaults
- Make outbound calls as necessary, handling collection and inquiry calls.
- Create, review, and dispatch Reinstatement and Payoff Quotes.
- Evaluate loans approaching their Maturity date, capturing exit strategies or extension requests.
- Generate referrals to the Special Assets Division for Non-Performing Loans.
- Scrutinize boarding files and loan documents to verify the accuracy of loan boarding.
- Execute job responsibilities in alignment with specific Service Level Agreements (SLAs) and department metrics, and undertake additional duties as assigned.
- Stay informed about market changes and regulations relevant to the role.
- Adhere to all company policies, procedures, and regulations.
- Uphold Conventus' commitment to a strong customer relationship culture through customer interactions, delivering quality customer service, and demonstrating superior loan knowledge.
QUALIFICATIONS
Skills
- Superior time management skills
- Excellent customer service skills, attentiveness, and information retention
- Proficient detail-oriented communicator and listener
- Ability to prioritize and meet deadlines
Education and Experience
- 2 years of mortgage or lending industry experience
- Prior loan servicing experience required
- Loss Mitigation experience preferred but not required
- Bachelor’s or technical degree preferred but not required
Mindset and Character
At CHC, we look for future employees who demonstrate the mindset and character of our following core values:
Deliver Extraordinary Client Experience:
- Demonstrate unwavering responsiveness and dedication to delighting clients at every touchpoint.
Take Responsibility:
- Be proactive, know what you are responsible for, act with integrity and follow through to the end.
Respond with Urgency and Care:
- Balance speed with quality, ensuring that every response is both timely and impactful.
Grow Together:
- Grow together through a culture of intellectual curiosity, collaboration and celebration.
CONVENTUS BENEFITS
- Integrated PTO annually
- Health Benefits (Health, Vision, Dental)
- Life Insurance Coverage
- 401(k)
COMPENSATION
Salary range: $60,000 - $85,000 per year (dependent upon experience)
Performance-based bonus
Salary : $60,000 - $85,000
