Change Management Specialist

Position Overview

This role is responsible for driving effective communication, promoting process consistency, and facilitating the successful adoption of new technologies and processes across the field force. By collaborating with stakeholders and subject matter experts, the Technology Adoption Specialist ensures smooth transitions and maximizes user engagement and satisfaction.

Key Responsibilities

• Establish and maintain clear communication channels with stakeholders and subject matter experts.
• Promote consistent business processes across all field force personas.
• Assess upcoming developments (processes and technologies) and evaluate their impact on business operations.
• Lead the development of adoption strategies, including setting milestones and identifying tools to support seamless integration of new processes and technologies.
• Define adoption goals and metrics based on stakeholder input and desired outcomes.
• Incorporate technology adoption tools into new systems and processes.
• Monitor, analyze, and report on adoption metrics, creating actionable plans for improvement.

Education:

• Bachelor’s degree required (or 4 years of relevant experience); business-related disciplines preferred.

Experience:

• At least 2 years of experience in technology adoption or related roles within the financial services sector.

Certifications:

• Prosci Change Management certification preferred.

Required Knowledge, Skills, and Abilities:

• Communication: Exceptional written and verbal communication skills with the ability to clearly convey complex concepts.
• Interpersonal Skills: Strong collaboration skills for building relationships with diverse teams and stakeholders.
• Adaptability: Flexibility to respond to changing circumstances and embrace innovative approaches.
• Strategic Thinking: Ability to anticipate future needs and formulate long-term plans for success.
• Empathy: Attentiveness to employee concerns and needs throughout the adoption process.
• Persistence: Resilience and determination to overcome challenges and drive initiatives to completion.
• Attention to Detail: Commitment to accuracy and quality in all tasks.
• Decision-Making: Skill in making timely, informed decisions that balance immediate and long-term objectives.

We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.