Network Operations Center Technician

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance. 

Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24 — The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The Network Operations Center (NOC) Technician is principally responsible for building, evolving, and maintaining a comprehensive maintenance program to ensure that client environments are compliant with Conversant Group standards.

This position is located on-site in Ashburn, Va. and reports to the Manager of Maintenance Operations.

An ideal candidate will be able to:

• Manage and perform systems and network maintenance tasks with minimal supervision
• Monitor, document, and report on the efficacy of nightly maintenance tasks
• Monitor and address routine automated and manually initiated alerts
• Escalate incidents that fall outside of the standard remediation procedures

Primary Responsibilities

• Receiving and documenting equipment
• Inspect, log, and update inventory systems to ensure accurate tracking of incoming hardware
• Racking and stacking/staging equipment
• Physically set up servers, switches, and other hardware according to deployment schedules
• Hands-on troubleshooting
• Provide immediate support for physical interventions, including cable management, hardware replacements, and system resets
• Act as the on-site extension for all Grypho5 teams as well as Corporate IT, performing tasks that require a physical presence at the Ashburn, Va. Data Center, as needed
• Monitor, acknowledge, triage, and perform routine alerting response
• Perform escalation tasks as required and participate in an on-call rotation
• Perform routine system and data-protection backup audits

Preferred Skills

• Knowledge of Remote Maintenance and Management (RMM) tools such as Auvik,
  N-able N-central, and IT Glue
• Knowledge of software and update automation techniques using N-central automation policies and patch management algorithms
• Knowledge of incident response tools such as eSentire, CrowdStrike, and Arctic Wolf
• Knowledge of domain controllers, Group Policy Objects (GPOs), and Active Directory

Qualifications

• Three-to-five years of experience working with endpoints, servers, network infrastructure, storage, and applications in a large enterprise or managed services provider
• Bachelor’s degree in information technology or a related field, or an equivalent work history
• Experience working for and within IT for the legal industry
• Experience in large-scale service delivery in a managed services environment
• Must be able to lift up to 50 lbs

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement.
• Competitive compensation & benefits.
• Scheduled & flexible PTO programs.
• Fully remote work options.
• Family friendly programs
• Care packages
• Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!