What are the responsibilities and job description for the Network Operations Center Technician position at Seneca Resources?
Position Title: NOC Technician
Environment: 100% on-site
Location: Silver Spring, MD
Position Status: Contract
Pay: $25-27/hr.
Must have the ability to obtain a Public Trust Clearance!
Position Description:
Provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Monitor systems, applications including high- and low-level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.
Experience and Education:
- High School degree plus some advanced training; Minimum of 3 years
- Cisco networking skills
- 1-3 years of NOC experience
- SolarWinds monitoring experience
- ServiceNow or other ticketing systems
- Ability to concurrently manage multiple tasks
- Strong troubleshooting skills
Preferred Experience/Skills/Certifications/Education:
- Cisco CCNA
- CompTIA
- Knowledge of network technologies, connectivity, protocols, and security.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Salary : $24 - $27
