What are the responsibilities and job description for the Front Desk Agent position at Conway Express INN?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, be proficient in phone systems, and have a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming.
- Assist with reservations, cancellations, and modifications as needed.
- Address guest complaints or concerns promptly and professionally to ensure guest satisfaction.
- Perform night audit duties as required, balancing accounts and preparing reports for management.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Utilize multilingual skills to assist non-English speaking guests when necessary.
Qualifications
- Previous experience in hospitality or customer service roles is preferred.
- Strong knowledge of front desk operations and guest services.
- Proficiency in phone systems and basic computer skills; familiarity with hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable to enhance guest relations.
- Excellent communication skills with a focus on providing outstanding customer service.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience!
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Dillon, SC 29536 (Required)
Ability to Relocate:
- Dillon, SC 29536: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $10
