What are the responsibilities and job description for the Help Desk Analyst position at Conway Medical Center?
Position Summary:
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests.
Qualifications
Education:
- High School Diploma required.
- Associates Degree in Computer Science preferred.
Experience:
- A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
- Broad knowledge of PC hardware and peripherals and various software packages required.
- Computer experience in healthcare and information systems preferred.
Licensure/Certification/Registration:
- Valid South Carolina Driver’s License in good standing required.
- A , AAS certification preferred.
Special Skills:
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and PowerPoint required.
- Exemplary core customer service skills strongly required.
- Strong organizational skills.
- Strong verbal and written communication skills required.
