What are the responsibilities and job description for the Help Desk Analyst position at Conway Medical Center?
Position Summary:
Education:
The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks; including receiving, prioritizing, documenting, and actively resolving end user help requests. The HDA will use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level. The HDA will field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution. The HDA will perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. The HDA will be responsible for performing preventative maintenance, testing fixes, and developing help sheets. The HDA must be willing to report back to work during any emergency situation, this includes if needed during inclement weather, mass casualty, internal disaster, etc. The HDA will complete other duties as assigned.
Education:
- High School Diploma required.
- Associates Degree in Computer Science preferred.
Experience:
- A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
- Broad knowledge of PC hardware and peripherals and various software packages required.
- Strong computer experience in healthcare and information systems preferred.
Licensure/Certification/Registration:
- Valid South Carolina Driver’s License in good standing required.
- A , AAS certification preferred.
Special Skills:
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and PowerPoint required.
- Exemplary core customer service skills strongly required.
- Strong organizational skills.
- Strong verbal and written communication skills required.
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