MANAGER OF ORGANIZATIONAL DEVELOPMENT & PERFORMANCE

LOCATION: John H. Stroger Hospital

DEPARTMENT: Human Resources - Organizational and Workforce Development

SHIFT: 8:30 AM - 4:30 PM

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

JOB SUMMARY NON-UNION

Cook County Health (CCH) is seeking a dedicated and passionate Manager of Organizational Development & Performance who is committed to increasing competency and capability levels within CCH through the establishment of programs that enhance employee engagement, increase organizational morale, enrich team interactions, and foster a community focused on improved performance. This individual will work closely with leadership teams to ensure that performance management, organizational development, and team dynamics are aligned with CCH's objectives resulting in increased employee engagement, satisfaction, and organizational success. The Manager of Organizational Development & Performance will be responsible for working with the Chief Experience Officer or designee in developing and overseeing employee engagement and service recognition awards. In addition, this role will be responsible for the oversight of the performance management program of Cook County Health, managing the performance cycle, goal calibration, and training of leaders and individual contributors as it relates to their respective roles in the process. Responsibilities also extend to consulting on, and facilitation of, team development driving continuous improvement across teams and departments.

TYPICAL DUTIES

Organizational Development and Performance Strategy

• Establishes project plans, manage project timelines, resources, and budgets associated with performance management, employee engagement, and Organizational Development initiatives
• Coordinates and manages external relationships, i.e., vendors, Bureau of Technology, Bureau of Human Resources, etc.
• Analyzes organizational structure, culture, performance, processes, talent management, and leadership development to identify areas for improvement and recommend strategies for change

Conflict Mediation

• Facilitates conflict de-escalation, conflict mediation, and team building sessions for resolving workplace conflicts, including interpersonal disputes, team issues, and departmental conflicts
• Provides coaching and guidance to leaders on conflict resolution techniques and best practices

Team Interventions

• Designs and implements team building programs and interventions that address team dynamics, communication, and collaboration challenges
• Conducts assessments (surveys, interviews, focus groups) to identify team dysfunctions or performance gaps and design tailored interventions to improve team effectiveness
• Leads group sessions or workshops to improve team cohesion, trust, and productivity

Performance Management Support

• Collaborates with CCH Leadership to assess performance gaps between current workforce skills and capabilities and individual outputs to identify trends develop plans to drive towards needed behaviors and actions, including accountability
• Assists CCH Leadership with performance management goals and assessments, as part of the performance management team
• Generates and communicates reports associated with performance management on the organizational, Affiliate, and departmental levels
• Identifies learning and development needs to design and implement training programs that support both individual and team performance
• Provides guidance on setting performance objectives, conducting performance reviews, and managing performance-related issues

Change Management

• Develops and facilitates training sessions throughout CCH to align development programs with CCH objectives and organizational needs
• Supports organizational change initiatives by providing guidance on managing transitions and helping leaders and teams navigate through change
• Assesses the impact of organizational changes and recommend solutions to mitigate any negative effects on performance, engagement, and morale

Employee Engagement and Culture Building

• Co-chairs the CCH Employee Engagement Committee; serve as a resource to the department and unit specific engagement committees
• Collaborates with the Patient and Employee Experience office and the Quality team on the Employee Engagement Survey and implementation of all initiatives related to survey data
• Actively supports diversity, equity, and inclusion efforts within the organization to build a culture of respect and collaboration
• Develops and facilitates training sessions throughout CCH to align development programs with CCH objectives and organizational needs

Leadership Coaching and Development

• Provides one-on-one coaching and training sessions for managers and leaders to develop their leadership skills, enhance their emotional intelligence, and improve team performance
• Supports the development of leadership competencies aligned with organizational needs, including the CCH leadership competencies

Continuous Improvement

• Provides analysis of employment data and other organizational assessments, such as performance metrics and OD initiative effectiveness measures, and make recommendations
• Consults with CCH Leadership to help them interpret and understand the data and how the data can serve as a resource
• Remains current with the latest trends and best practices in organizational development, conflict management, and performance improvement
• Perform other duties as assigned.

GENERAL ADMINISTRATIVE RESPONSIBILITES

Collective Bargaining

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

• Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize, and complete disciplinary action pursuant to CCH system rules, policies, procedures, and provision of applicable collective bargaining agreements

Supervision

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

• Contribute to the management of CCH staff and CCH' systemic development and success
• Discuss and develop CCH system policy and procedure
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

This position is exempt from Career Service under the CCH Personnel Rules.

MINIMUM QUALIFICATIONS

• Bachelor's degree or higher from an accredited college or university, is required (official transcripts needed at time of interview)
• Five (5) years of experience in each of the following areas:

o consulting with all levels of management is required

o facilitating training is required

o performance management is required

• Three (3) years of experience in each of the following areas:

o coaching is required

o facilitating teambuilding is required

• Experience with conflict resolution and/or mediation, is required
• Strong written communication skills (Will be required to provide writing samples at the time of interview), is required
• Proficiency using Microsoft Office (Excel, PowerPoint, Outlook, Word, Forms), is required
• Must be able to travel to locations within Cook County Health, is required

PREFERRED QUALIFICATIONS

• Master's degree in Adult Learning, Industrial & Organizational Psychology, or HR Development field from an accredited college or university, is preferred
• One (1) years' experience in the following areas:

o succession planning, is preferred

o change management, is preferred

o project management, is preferred

• Certification in coaching, conflict resolution or mediation, or organizational development is preferred

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Knowledge and strong skills using Microsoft Office
• Excellent verbal and written communication skills are necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
• Strong facilitation skills with an understanding of group dynamics and systems thinking
• Excellent conflict resolution and mediation skills
• Strong strategic thinking and decision-making skills
• Attention to detail
• Resourceful, quick-thinking, and with a solution-focused mindset
• Strong project management skills with demonstrated ability to manage multiple priorities and projects simultaneously
• Ability to build trust and influence stakeholders at all levels of the organization

PHYSICAL AND ENVIRONMENT DEMANDS

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.

Salary : $128,112 - $152,286