Workplace Technologies Manager

Apply online: https://cookcountyil.taleo.net/careersection/200/jobdetail.ftl

Job Description

WORKPLACE TECHNOLOGIES MANAGER

Job Number:  00136694

Job Posting:  Apr 8, 2025, 10:55:30 AM   Closing Date:  Apr 22, 2025, 11:59:00 PM

Full-time  Shift Start Time:  9:00 A.M.   Shift End Time:  5:00 P.M.

Collective Bargaining Unit:  None 

Posting Salary:  $144,942-$163,914

Organization:  Health and Hospital Systems

WORKPLACE TECHNOLOGIES MANAGER

DEPARTMENT: HEALTH INFORMATION SYSTEMS

SHIFT: 9AM-5PM

Job Summary

Under direction, the Workplace Technologies Manager is responsible for enhancing the digital experience of staff through workplace technologies and services provided by the Health Information Systems Department (HIS) at Cook County Health (CCH). The manager oversees the Workplace Technologies team, including operations, governance, enablement, and engineering. Additionally, this role serves as a crucial liaison between the HIS Department and various departments within CCH, ensuring seamless integration and alignment of workplace technologies with organizational objectives.

Typical Duties

• Leads and manages the Workplace Technologies team, including hiring, coaching, and developing team members
• Oversees the management of Workplace Technologies applications and infrastructure, encompassing Microsoft 365 services, collaboration and messaging tools, intranets and portals, generative AI, low/no-code citizen development, unified endpoint management and compliance, printing services, and application and desktop virtualization platforms
• Develops and maintains an accurate inventory of all IT assets within the organization, including hardware, software, licenses, and peripherals
• Strategically manages Workplace Technologies services and vendors in collaboration with sourcing, procurement, and vendor management teams
• Collaborates with Technology, Experience, Human Resources, and other key stakeholders to set the vision, mission, and strategic direction for Workplace Technologies, focusing on enhancing the employee experience and aligning with business goals
• Leads efforts to continuously improve Workplace Technologies services, collaborating with internal teams and external partners
• Develops and manages the annual budget for Workplace Technologies initiatives, aligning it with overall organizational objectives
• Ensures Workplace Technology releases, standards, usage, and licensing comply with corporate policies and security standards
• Monitors the performance and usage of Workplace Technologies, identifying opportunities for optimization and improvement
• Communicates regularly with stakeholders to provide updates on technology initiatives, solicit feedback, and ensure alignment with business objectives
• Stays abreast of new technologies and platforms, guiding the integration of emerging technologies to meet business demands and enhance workforce digital dexterity
• Contributes to the development of disaster recovery and business continuity plans for Workplace Technologies team services and maintains documentation for workplace technology products and services
• Champions workplace technology services and operations, setting program goals, and measuring impact to demonstrate effectiveness
• Establishes and leads a workplace technology steering committee to guide strategic decisions and initiatives
• Performs other duties as assigned

Minimum Qualifications

• Bachelor’s degree from an accredited college or university
• Seven (7) years of experience supporting workplace technologies services
• Five (5) years of experience managing IT support, systems, processes, and vendors
• Three (3) years of experience managing or supervising

Preferred Qualifications

• Bachelor’s degree or higher in Information Systems, Computer Science, or a related discipline from an accredited college or university
• Experience supporting workplace technology services in a large healthcare system
• Experience in defining, measuring, and managing service level agreements (SLAs) and Key Performance Indicators (KPIs)
• Proven financial management skills, including operational budget tasks
• Awareness of workplace analytics or digital employee experience management tools
• Strong working knowledge of IT workplace technology services
• Experience with implementing and managing ITIL processes, including knowledge, incident, change, service request, problem management, configuration management, release management, capacity management, and major incident management
• Experience with vendor management, including success in conducting RFPs and vendor service transitions
• Experience in assessing and mitigating risks associated with workplace technology services
• Experience in leading technology change and deployments
• Experience managing or supervising personnel working under a collective bargaining agreement

Knowledge, Skills, Abilities and Other Characteristics

• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Demonstrate attention to detail, accuracy and precision
• Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolutions skills
• Demonstrated leadership, coaching and personnel development skills as well as the ability to motivate employees in a team-oriented environment.
• Ability to adhere to department policies and standards utilizing best practices
• Ability to prioritize, plan and organize projects and tasks

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

BENEFITS PACKAGE

Medical, Dental, and Vision Coverage

Basic Term Life Insurance

Pension Plan

Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

100% Tuition Reimbursement for nursing-related programs

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/ 

VETERAN PREFERENCE

PLEASE READ

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

 To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.  Please note:  If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.  Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.  Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

     A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

 MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor. 

COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER